Location: Conshohocken, PA
Reports to: Manager, IT
To support the Information Technology Department. Handle server maintenance/issues, LAN/WAN network maintenance/issues, projects, and user support. Must be able to be on-call.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- End-User support
- Troubleshooting desktop, server, LAN/WAN, hardware and software
- Network administration
- Server administration, monitoring, and troubleshooting
- Phone system administration
- Other duties or special projects as assigned
- 24x7 support of productions systems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelors Degree in related field. Teamwork, multi-tasking, and excellent communication skills. Also:
- Technical certifications or related degree
- Windows Server 2000, 2003, and 2008
- Windows XP and Windows 7
- Microsoft Office 2007/2010
- Symantec Backup Exec 2010
- Symantec Endpoint Protection
- Lenovo Laptops, Dell and HP desktops, HP Servers
- PC Imaging
- Exchange 2007/2010
- Active Directory/Group Policy
- LAN/WAN Monitoring and Troubleshooting
- Cisco switches, routers, WLAN, and firewalls
- VMware and EMC storage a plus
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Strong customer service and organization, ability to multi-task, detail oriented, team player, demonstrates initiative and flexibility in a fast paced environment. Ability to read, write and speak English fluently.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands and arms to handle, feel and reach. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move computer related equipment (Monitors, Computers, Printers, Misc Hardware).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
5% - may be needed.
Monster - 20 months ago