Under direct supervision, Network Administrators evaluate, plan, configure and project manage implementations of OSF's production communications and security environment (WAN, LAN, MAN, WLAN, Firewalls, VPNs, Load Balancers, VOIP, etc.). They analyze, test, troubleshoot and maintain all communications solutions within the OSF Production environment. They provide documentation to support system design, implementation, maintenance, testing and training.
They ensure the stability, availability and reliability of the Systems implemented into the production environment. Specific deliverables include daily ticket/work request handling and event management in terms of overall availability/performance. Project deliverables include system specifications, implementation plans and ongoing performance management and capacity planning for the existing devices within the Technology Environment.
These services require "24x7" availability when escalated incidents occur, therefore commensurate support is required. The Network Administrator will also perform configuration changes related to application integration, network system administration, problem management, preventive maintenance and performance tuning, all within best practice standards.
Guide and advise less-experienced Network Administrators.
PRINCIPAL DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Competent to implement, improve/optimize existing services (integrated and scalable, end-to-end systems and platforms) given detailed specification information.
Manage supportability and troubleshooting on the availability of applications, systems, servers, storage and network.
Actively participates in the implementation of new technology and application releases into pre-production
Defines metrics and analyzes system performance when advanced troubleshooting is necessary
Proactively manage and support multiple, complex systems.
Proactively work as a team in either a mentor or mentee capacity.
Actively participates in process improvements within the team and the larger organization as a whole.
Engage/Provide coordination across multiple support teams.
Partner with the development, test and production support teams to resolve issues as necessary.
Create and maintain up-to date standards, best practices, procedures and policies across the communications environment within a timely manner.
Considerable knowledge of most major voice and data network hardware platforms.
Serves as a technical resource periodically interfacing with the Project Management Office (PMO) team and serving as technical support during deployment/upgrade activities.
Engages and provides coordination with technical resources across the OSF Technology Division for hand-off and knowledge transfer of process and procedures for systems administration and support of core technologies and systems.
Provides technical input into project work plans including the definition of key activities and tasks, allocation of resource time and execution of activities in a timely manner.
Significant technical knowledge of data center issues, including physical infrastructure, as well as some experience participating in data center upgrades and data migrations.
Work closely with a team of technical resources (typically crossing disciplines) to provide significant technical support for technology projects and activities.
Ability to proactively engage in projects from requirements gathering, scoping, obtaining buy-in from other departments, planning, and implementing the technology and/or communications solution.
It is the personal responsibility of each Technology Division member to ensure that their technical skills remain current. Efforts to maintain a high degree of technical knowledge may include subscribing to and reading trade magazines, attending user group meetings, and attending vendor-sponsored conferences.
Adheres to production acceptance criteria, as well as being the 2
level support for the OSF core systems environment 7x24x365.
Incident Management: Engages in efforts to document and investigate escalated incidents or incidents across multiple service dependencies, resolve them by using innovative engineering practices, and document those innovations into engineer standards while monitoring the overall quality of incident management.
Problem Management: Tracks and investigates problems in your area of expertise by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements.
Continuity Planning: Proactively maintains and tests plans for disaster recovery, mitigation, contingency, and security as needed.
On-call duty as assigned.
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES REQUIRED
Knowledge of healthcare information technology at a level normally acquired through completion of an Associates or Bachelor's degree with concentration in Computer Science, Computer Information Systems, Engineering, or other closely related field is preferred, or equivalent experience required. Active certification in area of discipline (minimum of 1) is required.
[Cisco (CCNA, or similar)]
At least one certification in area of discipline within 18 months of hire. Certification could be obtained through internally provided training.
Certifications must be maintained.
3+ years experience in information technology including working knowledge of ITIL best practices and demonstrated experience with implementing and operating systems within these frameworks
3+ years working as a Network Engineer or Administrator
3+ years experience managing supportability and troubleshooting the availability of applications, systems, and networks for high availability enterprise systems
3+ years experience working in area of discipline:
Cisco Technologies (Switches, Routers, Hubs, Load Balancers, VPNs,
Firewalls, NAC, MeetingPlace, VOIP, etc.)
1+ year experience working with WinTel Technologies:
Server 2003/2008, Exchange, Windows 7, SQL 2005/2008
Introductory experience working with Storage Network Technologies:
EMC, HP, IBM, NetApp, or similar
SKILLS AND ABILITIES:
Ability to effectively communicate to technical and non-technical audiences.
Feedback/Metrics collection techniques
Significant troubleshooting skills
A strong working knowledge of various technologies within area of discipline
Ability to deal with the ambiguity associated with working in a fast paced and changing environment
Excellent written and oral communication skills
Ability to test and document the results of testing for the technology supported
Strong analytical and organizational skills
Experience with other technologies common to Healthcare System environment preferred
OSF Healthcare - 15 months ago