Network Analyst III
Horizontal Integration - Minnesota

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Need a hands-on, data network technical specialist with expertise in network operations. Applicant should have general data network operations experience covering WAN and LAN routing and switching, DNS/IP address management, firewalls, load balancing, VPN and VoIP/QoS for medium to large, global enterprises.

This position will assist the existing network staff by taking ownership of service requests, incident tickets, and by participating in design and implementation projects.

• Resolve incidents through effective troubleshooting methodology
• Fulfill user service requests for firewall port configuration, DNS, etc. within the pre-determined service level timeframes
• Assist others in the troubleshooting and fulfillment processes
• Provide fundamental design and consultation on projects and other special requests
• Track time per department guidelines
• Update network documentation when applicable
• Address security concerns by resolving issues associated with vulnerability scans
• Liaison with WAN data network carriers
• Document configurations and process
Position Requirements
• CCNA or greater experience with Cisco networking
• F5 BigIP experience
• Familiarity with Service Now or service management systems
• Ability to manage many requests at the same time
• Ability to quickly get up to speed on Carlson process
• Ability to work after hours and weekends as needed
Soft Skills:
• Ability to resolve incidents independently but seek assistance when necessary
• Ability to clearly communicate to all levels of management
• Ability and willingness to clearly communicate status to stakeholders and requestors
• Work well under pressure during troubleshooting – ability to logically resolve problems
Required Education, certification, or equivalent experience:
• CCNA or greater certification
Horizontal Integration participates in Everify

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