This position is primarily responsible for operational support of the corporate data infrastructure, LAN/WAN communications, Cisco ASA VPN/Firewall security, and Internet application access.
Essential Job Functions & Responsibilities
This list of duties and responsibilities is not intended to be a complete list of all the duties and responsibilities performed by incumbents. Duties, responsibilities and expectations may be added, deleted or modified at any time at the discretion of the supervisor.
Responsible for maintaining Corporate data communications including LAN, WAN, Cisco ASA VPN, Internet, and network monitoring and reporting.
Assist with data infrastructure configuration changes, software upgrades, and routine hardware reconfiguration.
Create and maintain comprehensive documentation for all implemented solutions.
Participate in 24x7 on-call rotation.
Participate in on-going training and departmental development.
Assist with setting direction, planning, and organization of the Corporate data communications environment.
Assist with evaluation and study of vendor products and making recommendations for the purchase and/or upgrade of data communications technologies.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work hard and aggressively execute plans that achieve growth.
Ability to plan for contingencies and anticipate problems and identify risks.
Ability to demonstrate a strong desire to satisfy one's internal and external customers by displaying superior customer services skills.
Ability to demonstrate corporate responsibility by living our core values - Superior Customer Service, Integrity, Respect, Hard Work, and Long Term Commitment.
Ability to effectively convey and receive ideas, information, and directions.
Ability to exhibit professional written and verbal communication at all times.
Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
Ability to achieve a satisfactory level of technical and professional skill or knowledge in position-related areas.
Ability to proactively secure relevant information and identify key issues and relationships for a base of information.
Ability to identify cause and effect relationships.
Ability to establish a course of action for self and for others necessary to accomplish a specific goal.
Ability to possess and use the knowledge of systems, situations, pressures, and culture inside the organization to identify potential organizational problems and opportunities.
Required Level of Education
Bachelor's degree or equivalent.
Required Minimum Years of Experience
Two years experience working with Cisco routers and Ethernet switches.
Additional Required Skills, Knowledge, Abilities
Knowledge of multiple TCP/IP-based services including DNS, DHCP, HTTP/HTTPS, FTP, SSH, and SMTP.
Hands-on implementation and network support experience in an MPLS-based, multi-office environment.
Working familiarity with Cisco ASA VPN/Firewall security products and services.
Ability to read and understand technical manuals, procedural documentation, and OEM guides.
Required Licenses, Certificates, or Registrations
Cisco CCNA or equivalent years of demonstrated experience
The education, experience, knowledge, skills, and abilities listed below are valued, but not required to perform this job successfully.
Preferred Education & Experience
Four plus years’ experience working with Cisco routers and Ethernet switches.
Preferred Knowledge, Abilities, Licenses, Certificates, or Registrations
Three or more years of data network administration experience.
Experience with Cisco ASA VPN/Firewall Security products.
Experience with Internet performance and security technology such as Citrix NetScaler.
Experience with advance Internet security products such as SourceFire.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No special vision requirements.
The employee in this position will be required to: regularly (more than 2/3 of time) use hands, talk, hear; frequently (between 1/3 and 2/3 of time) sit, reach with hands and arms; and occasionally (less than 1/3 of time) stand, walk, climb or balance, stoop, kneel, crouch, or crawl, lift and/or move up to 10 pounds, lift and/or move up to 25 pounds, lift and/or move up to 50 pounds, lift and/or move 50+ pounds.
Noise Level: Moderate - less than 85 decibels (i.e. business office with computers and printers, light traffic, riding in truck, receptionist area)