Network Engineer
LiveOps - Redwood City, CA

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You are a Network Engineer who loves a challenge, who is excited to learn new technologies, and who wants to work with a first-class team of information technology professionals. You wouldn't be happy if you couldn't apply your finely-honed skills in a fast-paced, dynamic, high availability environment. If this describes you, explore the Senior Network Engineer position with LiveOps! As a leader in the virtual call center technology market, as well as a thriving and profitable company, LiveOps offers the opportunity to take a senior role on a team where your contributions will be noticed and you'll have the resources to continue to expand your knowledge base. You'll also be challenged by interesting projects such as a PCI tier 1 security redesign and involvement in a data center rebuild, as well as supporting a VOIP network with more than 30,000 end nodes. Read on to learn more about how this role will help advance your already impressive career.

Based out of our corporate Redwood City office, you will assist in the design, installation, configuration, and automation of the networking platform that delivers all of the LiveOps product offerings, which encompasses production, staging, QA, development and corporate environments. Key requirements are to maintain uptime, add capacity, improve reliability, and help design the future network infrastructure for the entire LiveOps business with special attention paid to the demands of a High Availability environment. We'll look to your recommendations on the best way to achieve our goals and you'll play a lead role on project work. Your in-depth knowledge of and experience with large capacity deployments of both telecom and IP networks will be the backbone of your skill set for success in this role. You'll also draw on the following skills and experiences that you've acquired to date:

Experience in network administration and support
Solid knowledge of and experience with TCP/IP networking
Experience in some of these areas is required; experience in most of these areas is preferred: Cisco IOS, ACLs, routing protocols (EIGRP, OSPF, BGP), load balancing, DNS, 3DNS, switching (Cisco-based), VLANs, VPNs, MANs, IDS, Radius, SNMP, Cisco ASA and Juniper firewalls, TACACS, QoS, and expert knowledge of TCP/IP protocols and subnetting
Experience in a high availability environment required
Experience with VoIP and traditional PSTN/PBX is a plus
Previous experience with change management systems is desired

We need our networks to be available 24x7x365 so your ability to be on-call 50% of the time will be a requirement.

About LiveOps

LiveOps is a industry leader focused on providing the full platform cloud software and applications in the cloud (software) with the ability to maximize every sales, support and social customer interaction to ultimately drive brand loyalty. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com

LiveOps - 18 months ago - save job
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