Position: Network Engineer
The candidate for Network Engineer will be a hands on, and technically-oriented IT professional with a keen understanding of IT operational processes as they relate to VoIP and data networks. This position reports directly to the VP of Operations. The successful applicant will support both new and existing client installations in the Greater Capital District and surrounding areas. As the Network Engineer you will assist with new system VoIP and data network design. You will play a critical "on-site" role during the implementation of products and solutions at the end user level. You will be responsible for general server support for a variety of client platforms, programming of associated network devices and resolution of complex network issues related to those devices during critical down time situations. We are searching for a person with excellent customer service skills, a strong sense of urgency and the ability to manage multiple high priority initiatives in a fast paced business environment.
Provide implementation and operational support for LAN/WAN, MPLS, Internet, VPN, firewall and network security configurations.
Particularly experienced with the configuration and support of routers, switches, wireless controllers, network storage devices, and VoIP/PBX telecommunication systems.
Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel.
Attend client meetings during the pre-sales process to assist sales staff with design recommendations and provide an accurate assessment of requirements.
Become a lead member of our technical support team. Share knowledge and experience in a progressive work environment.
Remains current with technological developments and make recommendations for ways to best adopt those technologies.
Provide off hours support when required (occasional overnight travel).
Performs other job duties as required.
Experience, Skills and Education:
5+ years of data network / telecom system support experience.
Proven experience supporting integrated data networks including voice, video and wireless platforms.
Particularly experienced with the configuration and support of routers, switches, VPN's, wireless controllers, network storage devices.
Strong understanding of VoIP concepts as they relate to WAN and LAN deployment.
Experience with design, implementation, maintenance and troubleshooting of a VoIP network including hardware, software and system databases.
- 2 years ago - save job