Network Engineering
Milestone Technologies, Inc. - Chico, CA

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Job Description:
  • The Network Operations Engineer will provide basic technical support for installation activities and routine troubleshooting of Facebook’s Network Infrastructure. The candidate must have a understanding of Enterprise networking technologies, be able to follow process, and multitask at a fast pace. The overarching objective is to maintain high uptime and availability of network services around the globe.
Required Skills

Duties & Responsibilities:
ü Log into the TASK queue and provide support to MPK Corpnet-Operations technicians and internal customers

ü Log into the TASK system of record to provide technical solutions and updates

ü Support the day to day activities on the Facebook network

ü Address and resolve routine issues assigned for engineering support.

ü Interact with management, upper level support, vendors and customers and should be able to effectively communicate issues in a clear, straightforward manner.

ü Interact with other departments, partners to provide information and assistance as necessary.

ü Assess and resolve network, data, and customer’s needs as they arise.

ü Clearly define and own problem management process.

ü Network Operations Engineer will also be responsible for maintaining and on-call rotation, able to address problems remotely and in a timely manner.

ü Network Operations Engineer II will be responsible for providing customer support, configuration, implementation, troubleshooting and following installation procedures.

ü Execute configuration processes.

Required Experience

Job Requirements:
  • 8-10 Years with client facing responsibilities * This is flexible
  • Minimum 5 years’ experience supporting and troubleshooting LAN/WAN environments as a successful Network Engineer.
  • Develop deep expertise in two or more networking service offerings
  • Provide highly skilled technical assistance in supporting complex network planning, engineering, and architecture support, handoff procedures and operational maintenance.
  • Perform complex issue diagnosis of complex LAN/WAN solutions for Enterprise/Production networks.
  • Recommend Network modifications to configurations.
  • Provide high-level support and rapid resolution to network problems.
  • Provide senior technical leadership role within assigned client organizations to review new installations and changes to services and infrastructures, ensuring that a holistic network perspective is taken into consideration with respect to standards, practices, technology, vendors and solutions.
  • Provide supporting documentation to enterprise solutions.
Enterprise Networking Products: (Core Working Environment)

ü Palo Alto Networks – Firewalls

ü Juniper - Firewalls (SRX)

ü Cisco – Catalyst Networking

ü Cisco – UC Voice

ü Silverpeak – WAN Optimization Appliances

ü Aruba – Wireless

ü Tandberg – Video Conferencing

ü Monitoring – NetMRI, Cacti etc.

About this company
Milestone Technologies, Inc. is a leading supplier of technology products and support services. From the desktop to the data center, the...