Network Manager
Longford & Company - Cambridge, MA

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This position is responsible for IT network infrastructure and support teams. Responsibility includes network architecturedesign, service fulfillment, and operational management. Additionally this individual will be responsible for vendor and contract management to ensure cost effective delivery of services. Position is a hands on technical management role with deep domain expertise in Cisco VoiceData networking.

Essential Duties and Responsibilities include the following Staff Management Deliver a high level of service and project delivery by working through subordinates. Mentordevelop staff, both individual contributors and managers. Use performance metrics, KPIs, and CI methodologies to build a culture of accountability and continuous improvement. Develop organizational strategy and align staff goals and objectives.

Operational Service Delivery Continuously deliver a high level of service availability which meet or exceed service level objectives for responsible areas. Provide 7x24 operational support and problem resolution management. Implement operational best practices to ensure the ongoing health and reliability of the environments (capacity planning, patch management, etc...) Ability to perform complex problem resolution - diagnosed directly andor facilitated problem solving across technical teams. Project Management Manage the on time, on budget, delivery of projects Maintain resource allocation plans to ensure deadlines are met.

Service Delivery Oversee the service request system to ensure that departmental SLA are obtained (currently 90 attainment targets) Perform root cause analysis and develop CI plans to drive defects out of the environment Platform Management Stay informed of new releases, features, enhancements for in scope platforms. Proactively seek out information on product roadmap and determine upgrade schedule. Ensure environments are implemented and aligned with ‘best practice deployments. Required Qualifications Bachelor’s degree required, preferably in Computer Science 8 years of relevant IT experience.

Minimum of 5 years in a supervisor or management position. Experience managing multiple technical disciplines Strong technical skills Cisco data networking platforms switching, routing, Nexus, ASA Cisco voice platforms (Call Manager and Call Manager Express) MPLS – integrated voice, video, data utilizing QOSCOS Experience with Palo Alto firewalls and F5 Load balancers highly desirable. Experience managing a global technical team supporting 2000+ employees Additional Preferred Qualifications Cisco Certifications CCNP, CCNA Certification in ITIL Cisco, management, network architecture

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