Network Operations Center Technician
AccuWeather, Inc - State College, PA

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The Network Operations Center Technician assumes responsibility for the monitoring of all AccuWeather’s critical systems. They provide Level II technical support and customer service duties for both internal and external company clients and products. They maintain communications with appropriate personnel to provide escalation and notification of system anomalies.

RESPONSIBILITIES:
Monitoring, maintenance, diagnostics and repair of AccuWeather internal computer equipment in the computer room and at user workstations, as well as support client interaction with computer room systems and downloading of client products

Coordinate all modifications and additions to AccuWeather’s computer products and applications with Developers and Support Staff, as well as upgrades and installations of computer room hardware

Follow pre-defined escalation and notification procedures

Implement new technologies and roll-out new products and systems in coordination with other Technical Support staff

Performs trend analysis on monitoring alarms, incident reports and service tickets, to resolve identified issues

Maintains computer room installation and configuration standards and coordinates retroactive implementation of those standards

Provide technical guidance on operational issues affecting AccuWeather’s key production areas

Perform scheduled computer room activities including regular equipment checks, testing exercise, maintenance of computer equipment and repairs on equipment

Maintain channels of communication with Task Managers and Shift Supervisors to ensure prompt technical support of any and all computer related problems

Provide regular and accurate updates to Shift Supervisor on identified system anomalies

Other duties as assigned

BACKGROUND AND QUALIFICATIONS:
Two year degree or equivalent combination of education, training and experience

In-depth experience and troubleshooting skills with various operating systems including OpenVMS, MS Windows 2000/XP/Vista/Windows7, Windows Server 2000/2003, Active Directory, IIS, Mac OS 09/10, and DOS

Basic knowledge of Linux/UNIX

Advanced knowledge of TCP/IP and associated applications and basic knowledge of network transport protocols

Experience in diagnosing, installing and troubleshooting computer hardware components

Conceptual knowledge of communication ports on and between multiple, differing operating systems and computer architectures, including serial, modem, and RS232 related connectivity

Programming knowledge and debugging ability

Project management capabilities

Exceptional customer communications skills both written and verbal

Ability to develop a strong working knowledge of AccuWeather products and systems

Demonstrated ability to consistently build and maintain strong working relationships with representatives from other departments

Ability to work with a sense of urgency, both in communicating technical issues and resolving them

Must have advanced knowledge and experience with MS Office computer applications (e.g. Excel, Word, Outlook, etc.)

AccuWeather is an Equal Opportunity Employer.

Required Skills

Required Experience

AccuWeather, Inc - 24 months ago - save job
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