Network Operations Technician
Keynote Systems - San Mateo, CA

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Keynote Systems, Inc. (NASDAQ: KEYN) is the global leader in Internet and mobile cloud testing and monitoring . Before the term “SaaS” was invented and marketing people labeled everything online as “the cloud”, Keynote was already helping companies improve the connected experience for web and mobile users around the world. Founded in 1995, Keynote Systems is the pioneer in developing on-demand, cloud-based solutions that help our customers assure the online experience in five areas: mobile testing and monitoring, web performance monitoring, web load testing, web privacy monitoring, and real user experience testing. With a global network of more than 7,000 measurement systems and mobile devices, in 260 locations and 187 countries, collecting over 800,000,000 measurements every day, we can provide a level of performance detail on a global scale that is unmatched in the world.

Through our award-winning products, our growing number of 3,000 corporate customers rely upon Keynote to help them become “the best of the best”…and we expect no less from those looking to join our team. Our testing, monitoring and measurement products and services are used by some of the largest and hottest online portals, e-commerce sites, B2B sites, mobile operators, and mobile infrastructure providers including: AT&T, Best Buy, Disney, eBay, E*TRADE, Expedia, FedEx, Google, and Microsoft. With Keynote, these companies know precisely how their mobile apps and web applications perform on actual browsers, networks, and mobile devices from around the world.

We have an immediate opening for a Network Operations Technician in our San Mateo, California headquarters

To maintain Keynote’s global network and server infrastructure, we maintain a 24/7, staffed Network Operations Center (NOC). Reporting to the Manager, Network Operations Center, the Network Operations Technician will be part of an nine-member NOC team that monitors, maintains and troubleshoots more than 2000 servers, 500+ network devices, 100+ mobile devices located at more than 120 locations worldwide. Our goal is to employ investigative and troubleshooting skills to resolve both routine and complex network, computer hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Telecommuting is not authorized for this position.

Responsibilities:
  • Monitoring and troubleshooting server, network, operating system and proprietary software issues.
  • Monitoring and troubleshooting a network environment consisting of Cisco router and switches.
  • Monitoring internal production systems in a data center environment and paging on-call personnel during the night.
  • Working with the HP OpenView management console and other NOC related tools and monitoring applications.
  • Communication with customers and/or internal groups to report or resolve system related or network issues.
  • Work with third-party maintenance, co-location facility staff and major internet backbone providers to identify and resolve customer affecting network, hardware and software issues in a timely manner.
  • Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.

Qualifications:
  • 2-3 years’ experience with PC hardware and the ability to diagnose and troubleshoot basic hard drive, BIOS, network interface card and DSL/Cable problems
  • Associates Degree in engineering, electronics, software or networks or related technical/vocational certification
  • Must be able to work in a 24x7 shift environment on either morning, swing or graveyard shift.
  • Knowledge of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, LFT, TCP Traceroute, Netstat, Netsh, etc.
  • Ability to troubleshoot mobile device and cell phone hardware and software issues.
  • Ability to troubleshoot mobile or wireless related network issues is a plus.
  • Knowledge of Windows XP Pro, Windows 2008 and Win7 Pro.
  • Ability to configure and troubleshoot Cisco 3750 switches and other network related hardware.
  • Knowledge of LINUX, especially Redhat or CentOS is a plus.
  • Knowledge or experience in a virtual networking environment is a plus.
  • Knowledge and experience with the HP Openview management system is a plus.
  • CCNA, MCSE or Linux + certification is a plus.
  • Exceptional interpersonal, communication, initiative and leadership abilities.
  • Effective analytical, planning, organizational, and documentation skills.
  • Ability to lift 50 pounds.

Keynote Systems - 19 months ago - save job
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Keynote is the global leader in Internet and mobile cloud testing & monitoring. We provide companies with solutions for continuously...