Network Operations Technician
VA Housing Development Authority - Richmond, VA

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The Information Technology Services Division (ITS) at Virginia Housing Development Authority (VHDA) has a need for a Network Operations Technician III to provide professional assistance to internal and external customers having hardware and/or software related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance with published SLAs while maintaining a high level of customer satisfaction. Incumbent will have frequent interactions with customers and must be effective in interpersonal communication and problem solving. Will be required to login to Service Desk ACD queue to answer calls and maintain incident status/resolution information in Front Range Service Desk application.

Minimum Qualifications
? B.S. Degree in Information Systems, Information Technology, Information Management, or Tertiary level qualifications in a relevant discipline
? 6+ years experience in: Desktop Support
? Expertise with multi-platform (Windows 7 and MAC) environments
? Expertise with Microsoft Office
? Experience with Service Desk applications (e.g. Front Range)
? Experience with packaging .MSI, .EXE, ISO for software distribution
? Experience with mobile devices iPhone, Android, and Blackberry
? Experience with Networking concepts
? Strong verbal and written communications skills
? An understanding of ITIL, SharePoint, and project management methodology
? Help Desk Institute (HDI) certification, Microsoft Certified Professional (MCP), Network+ and/or Microsoft Certified System Administrator (MCSA) preferred

Preferred Qualifications

Special Requirements