Network Support Engineer
Allied Telesis - Bothell, WA

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Job Summary:
The L2 Network Support Engineer is responsible for resolving complicated customer product and network problems in order to maximize customer satisfaction while minimizing level 3 escalations to the development teams. The L2 Network Support Engineer mentors other L2 Network Support Engineers and L1 Network Support Engineers

Essential Duties and Responsibilities:
  • Assist technical support engineers with level 1 and level 2 issues
  • Perform product testing of new product prior to US Launch
  • Perform on-going training of level 1 staff on products and technology
  • Assist Pre-Sales Systems Engineers with proof-of-concept testing
  • Assist Pre-Sales Systems Engineers with design support
  • Assist with Pre-Configuration Services to prepare equipment for turn-key operation
  • Perform selective professional services duties as assigned
  • Contribute technical answers to the Service's Knowledge Base
  • Perform Customer Account Management as assigned
  • Provide 24 x 7 x 365 escalation back-up as required
  • Other duties as assigned
Experience, Skills & Abilities:
  • Advanced knowledge of Ethernet networks at Layers 1-7 of the OSI Model
  • Experience with configuration and fault isolation of routers, switches, and wireless devices
  • Demonstrated ability to configure and troubleshoot Allied Telesyn networking equipment
  • Ability to configure network security features such as protocol filters, firewalls, and virtual private networks (VPNs), including related security associations and encryption keys.
  • Understanding of fiber optic technology, including use and limitations of single mode and multi-mode media, transmitters and receivers
  • Ability to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management
  • Proficient in all uses of personal computers, operating systems, business applications, and network-related technical applications, including automated design tools such as MS Visio
  • Proficient in the use of data network test equipment, such as Optical Power Meters, Time Domain Reflector-meters, oscilloscopes, and bit error testers such as Smart-Bits.
  • Ability to interact in a team enviournment to quickly troubleshoot and resolve issues
Education / Training:
Associate/Specialist-level industry certification. Bachelor's degree preferred. Other qualifications include:
  • Demonstrable educational continuum of technology and industry certification
  • Excellent interpersonal and organizational skills, diplomacy, and positive attitude
  • Ability to make decisions independently
  • Ability to work under stress and the pressure of deadlines
  • Flexibility and the ability to adapt to constantly changing priorities
  • Minimum of 4 years experience in the enterprise industry with specialization in networking.
  • CCNA, CCNP or equivalent IP networking certification is required
  • CAT-ENT, CAE-ENT, CAP-ENT, CAP-NSP, CAE-NSP would be a plus, although not required.

Allied Telesis - 19 months ago - save job - copy to clipboard - block
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