Network Support Engineer
CSS Corp - Draper, UT

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CSS Corp, a global technology solutions corporation is currently seeking Network Support Engineers to support Network operations at our South Jordan facility.
Our Client built a next-generation firewall with several innovative technologies-enabling organizations to fix the firewall. These technologies bring business-relevant elements under policy control on a high performance firewall architecture. This technology runs on a high-performance, purpose-built platform based on single-pass parallel processing (SP3) architecture. Unique to the SP3 architecture, traffic is only examined once, using hardware with dedicated processing resources for security, networking, content scanning and management to provide line-rate, low-latency performance under load.
Job Type: Full-time hourly
Hours: Days, Swing, Grave and Weekends (flexibility a must)
Compensation: $45k - $47 Jr. Level - $55k Sr. Level + Medical/Dental/Vision, 401k, Vacation/PTO & Paid Holidays
Project Duration: Permanent employment
How to apply to this position: Visit our Utah careers page and apply
Job description: Troubleshoot all Level 1/ 2 Calls from customers. Ensure consistent customer satisfaction. Document all communication with customers in the CRM. Notify/Discuss with TL/Manager on tickets that require assistance. Timely hand-off ( escalation) of cases that require technical escalation to L3 TAC. Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base/ Tech Forum.
Basic Criteria & Skill Set: 3+ years experience in configuration and troubleshooting high-end networks and security appliances. The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills. Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must. Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.\ Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP). Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w. Experience in IPSEC VPN/SSL-VPN/NAT/GRE/ Experience on routing protocols -- RIP V1/V2, OSPF, BGP
Required Experience: Knowledge on Authentication Protocols like TACAS/RADIUS/802.1x Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark. CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.

If you are interested and possess the necessary skills and background, please visit our Utah careers page and apply.

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