Network Support Specialist
Kendall College - Chicago, IL

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The Network Support Specialist provides primary technical support for the installation, monitoring, maintenance, support, and optimization of all network hardware, software and communication links for the institution including wireless networks. In addition, this role will provide complete network support from Design, to Implementation, to Configuration, Cutover, Testing and Troubleshooting.


Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Design network required to support application moves including provisioning IP addressing, DHCP & DNS changes, VLANs, and Routing requirements.
Implement configuration changes on switches and routers.
Provide technical support and advanced troubleshooting.
Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Support, monitor and administer the operation of network hardware and software (e.g., network management systems, operating systems, middleware, and server hardware/software).
Identifies and resolves server problems that are escalated from the support team utilizing structured trouble shooting methods, techniques, and tools.
Configure, manage and support campus wireless network configuration.
Perform routine tasks as they concern the overall operation of the helpdesk and support of employees.

Bachelor’s degree in Computer Science or related field required
4+ yrs System Administration experience in a Linux and/or Windows environment
Experience and strong knowledge of telecommunications concept development, deployment, and support
Experience with IP telephony architecture including firewalls, IDS, VPNs, etc.
Experience and knowledge of network design including switching, routing, QOS and firewalls
Experience integrating and supporting Apple products and supporting mobile devices in a network environment
Ability to troubleshoot applications and hardware in a methodical and rational manner
Strong communication skills – oral and written
This position offers a competitive salary and attractive benefits, including medical, dental and life insurance; 401(k) plan; tuition assistance and much more.
Kendall College and its affiliate institutions are Equal Opportunity Employers. EOE.

Laureate Education Inc. - 18 months ago - save job - block
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