Assists in the technical support and administration of the County Network involving PC’s, Servers and related network equipment with the objective of creating and maintaining a high level of system reliability. Handles the help desk and clerical functions and performs related duties as required .
Examples of Duties:
Assists in the troubleshooting of network functions and recommends solutions.
Evaluates new software releases and upgrades to determine impact on the current operating systems.
Monitors network performance and messages taking appropriate action as needed.
Serves as primary contact person for configuration and issues involving network infrastructure and network-wide systems. (e.g. active directory, print servers, backup solution, anti-spam, voicemail, smartphones, etc.)
Manages license and warranty information for Information Services property as well as keep an accurate departmental inventory listing of equipment.
Serves as primary contact person for department-specific systems as it relates to troubleshooting, repair, patches, and other similar activities. (e.g. ROD, Sheriff, Human Services, etc.)
Performs, organizes and manages network backups and disaster recovery plan.
Assists in system and network upgrades involving both hardware and software.
Prepares and maintains system documentation. Creates documentation for end users as needed.
Performs preventive maintenance on network components and arranges for vendor maintained services.
Trains staff and users in equipment and system operations.
Participates in on-call rotation during off work hours.
Performs related work as required.
It is unlikely that an employee will perform all the duties listed on a regular basis, nor is the list exhaustive in the sense it covers all the duties an employee may be required to perform. The examples are merely indicative, not restrictive.
An Associate Degree as a Network Specialist or related area two (2) to three (3) years experience or an equivalent combination of experience and training.
Ability to read and comprehend simple instructions, short correspondence, memos, safety rules, operating and maintenance instructions and procedure manuals. Ability to write clear reports and correspondence Ability to effectively present information in one-on-one and small group situations to employees of the County.
Ability to use and interpret computer terminology.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. Ability to apply concepts of basic algebra; and to classify, compare, compute, tabulate, categorize, differentiate, measure and/or sort data.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have good knowledge of computer hardware, software and peripheral devices.
The individual should also have experience working with server and application virtualization software.
Ability to configure routers, switches, firewalls and wireless access points.
Configure and deploy network printers.
Configure and modify logon scripts.
Backup and disaster recovery software and configurations.
Strong knowledge of Microsoft Server operating systems, Microsoft Exchange email platforms and Microsoft Desktop operating systems.
Ability to learn the operation of the County computer system; diagnose hardware/software problems and take corrective action; and operate and monitor hardware devices.
Preferred Certificates, Licenses, Registrations
Cisco Certified Network Associate (CCNA)
Microsoft Certified IT Professional (MCITP)
Other Skills and Abilities
Ability to train users; establish and maintain effective public and working relationships; work independently; and maintain confidentiality.
Ability to learn department programs, operations and policy with respect to general functions performed.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, keyboards, or controls; reach with hands and arms; and talk or hear. The employee is frequently required bend, stoop, lift, and move computer equipment. The employee is occasionally required to stand, kneel and crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet. Tasks may risk exposure to adverse environmental conditions, such as dirt, dust and electrical currents.