Complete installation and repair of POTS, HSI, and design services circuits. Includes DSO, ISDN, DS1, DS3. Utilizes test equipment and knowledge of network to efficiently meet customer commitments.
Position will be required to be on-call on a rotational basis, some travel is required.
Specific responsibilities include, but are not limited to:
Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and in the location for 18 months (Time in Location ).
- Analyze and troubleshoot basic technical problems or issues.
- Review and discuss service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate.
- Install, maintain/repair, and test residential/small business telecommunication service (POTS, Hicap circuits and DSL).
- Connect wires and cables to terminals, and attach/detach various kinds of hardware to wires, cables, buildings, and poles.
- Make splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
- Perform splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
- Use hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
- Perform continuity and/or conformance testing.
- Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and perform specified work.
- Work with telecom color-coded wires and cables.
- Successful completion and passage of all applicable employment testing and interviews.
- At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL.
- At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
- Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
- Working knowledge of hand and power tools.
- Ability to repair cut cable of all sizes.
- Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
- Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
- Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
- Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
- Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card.
- Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
- Ability to perceive differences in telecom wire and cable color.
- Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
- Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
- Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
- When working aloft, employee’s weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.
- Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
- A valid State driver’s license with a current satisfactory driving record.
- At least 12 months experience within the last five (5) years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.
- At least 12 months of experience within the last five (5) years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
- At least 12 months experience within the last five (5) years splicing copper and/or fiber in an underground, aerial or buried environment.
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services...