Network Technician
Scientific Games Corporation - Dover, DE

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Position Summary:
The desired candidate will assume first level responsibility of assigned networks. This individual may be required to work an on-call rotation which requires availability 24x365. This position is customer facing, requiring direct interaction; the individual will align requests with department goals – discussing major changes with manager.

Job Functions:
Decision: Decisions are governed by corporate or department policy. Influences department policy. Depending on scope individual may be required to discuss with manager.
Direct Reports: None.

Physical: Lifting and transporting equipment and archival boxes short distances.
Travel: < 10%, may require travel for project based work.

ñ Monitors multiple network segments ensuring maximum availability
ñ Maintains thorough documentation on assigned systems and networks
ñ Ensures adequate availability of field serviceable network equipment for field service staff use
ñ Configures switches, routers, firewalls and other network equipment
ñ Adheres to corporate standards for network device configuration
ñ Performs preventive maintenance tasks as assigned/identified
ñ Mentors field service technicians and computer operations staff on first tier network troubleshooting techniques
ñ Develops workflows and checklists for field service and computer operations staff on network related tasks
ñ Assists in Second and Third tier issue resolution
ñ Participates in hotline functions as necessary
ñ May be required to travel to remote locations to troubleshoot equipment issues
ñ Tracks and confirms service request completion and service level satisfaction
ñ Participates in software testing cycles

Desired Qualifications
ñ 1-2 years lottery system operations
ñ 1-2 years fast-paced data center environment
ñ 1-2 years process development
ñ 1-2 years training facilitation
ñ 2 year network device configuration (Cisco)

Technical skills desired
  • Networking
  • Cisco (CCNA certification preferred)
  • CDMA
  • VSAT
  • Troubleshooting advanced issues with telecommunications provider
  • Operating System
  • Microsoft Windows Server (2008)
  • Linux (RedHat)
  • Application
  • Atlassian Jira (Request tracking system)
  • Astea (Service Management)
  • Microsoft Office (Access, Excel, Outlook, PowerPoint, Project, Word, Visio)
  • Microsoft Remote Desktop
  • PuTTY and Bitvise Tunnelier
  • SharePoint
  • This position may work holidays as shift requires to provide necessary coverage in a 24x365 operation
  • This job description is not all inclusive, additional duties may be required as assigned.
  • Must be able to pass a strict background check by SGI and customer (i.e. various state agencies)

Scientific Games Corporation - 20 months ago - save job
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