The New Hire Training Manager will lead and manage the strategy and successful execution of Constant Contact’s New Hire Onboarding Program for all employees. He/she will work closely with senior leadership and hiring managers across the organization to align the on-boarding experience with organization and department goals. Activities include performance consulting, needs assessment, instructional design/development, implementation and evaluation of training. The ideal candidate has a proven ability to lead and manage a corporate learning team and across multiple sites. He/she is an experienced people manager with an expert understanding in adult learning, program/project management, and scaling blended learning solutions. This position will reside in Waltham, MA and reports to the Sr. Manager of Training & Employee Development.
Job Responsibilities:
Leads and manages a team of new hire training specialists to execute on the new hire program.
Ability to coach and develop high performing trainers.
Creates and executes on training strategy roadmap to successfully onboard a multi-site workforce.
Partners with HR and CTCT leadership in the formulation, plan development, methodologies, implementation strategies, and measures success to drive towards a world class on-boarding program for Constant Contact.
Conducts thorough needs assessment and analysis to ensure that the new hire onboarding program continually meets the evolving needs of multiple departments across multiple locations.
Designs and develops world class curriculum and learning interventions.
Innovates and streamlines processes and programs to gain efficiencies to ensure a quick ramp for all new hire employees.
Evaluates learning, documents performance and reports on the overall and individual effectiveness of the new hire training program.
Establishes and maintains a clear engagement model with all locations through close coordination with partners and stakeholders.
Required Experience and Skills:
Bachelor’s degree or equivalent experience
5-7 years’ experience proven success leading a corporate learning team
3-5 years’ experience leading in a customer service or sales oriented environment
eLearning/blended learning software certification e.g. Camtasia or Lectora
Demonstrated skills in strategic thinking and understanding big picture concepts
Ability to build relationships and champion teamwork throughout the organization to achieve goals and foster an open environment for the exchange of ideas and to achieve stakeholder buy-in
Strong experience with implementing success measurement strategies of programs
Experience with implementing blended learning solutions e.g. eLearning, ILT, self-study that are directly linked to company and departmental goals and initiatives
Ability to learn quickly, adapt rapidly to change and successfully manage multiple projects
High level of energy, self-confidence, and enthusiasm
High degree of organization, detail-orientation, time management and
program management skills
Advanced working knowledge of Microsoft Office Suite including .PPT, Word, Outlook, Excel
Small business or non-profit experience preferred
Travel up to 30% of the time
*LI-CC
Constant Contact - 30+ days ago
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