The New Product and Business Development Manager is the key driver of all initiatives concerning customer interaction with Verilogues RevealMR platform. The role of the New Product and Business Development Manager is to build relationships, learn about our customers business, and drive value based on our customers self-defined goals. This is a dynamic, evolving role in which the employee will be capable of understanding business challenges and developing innovative, technological and interactive solutions to achieve measurable results for the RevealMR brand. This position will ultimately be responsible for ensuring the success of a portfolio of RevealMR customers, with an end result of increased customer satisfaction, retention and expansion of the RevealMR footprint.
Primary Job Responsibilities include:
Ensure that customers derive maximum value from their investment in RevealMR, utilize all of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint Develop a comprehensive understanding of the customers industry business challenges and objectives to appropriately map RevealMR features and associated business benefits to address their needs Provide prompt and accurate resolution to technical inquiries and customer issues with the RevealMR platform Drive usage and adoption of RevealMR platform in a directive manner through; effective on-boarding and setup of system, training presentations, on-going usage reviews and account performance planning, engagement with multiple levels/teams within the customer organization, establishment of best practices and development of end-user outreach initiatives Assist with the development and delivery of Marketing tactics to raise awareness of RevealMR, drive site users and attract strategic partnerships Serve as a customer advocate in driving industry best practices and the evolution of RevealMR product and platform functionality and consultative services integral to customer success Work with multiple internal teams to ensure delivery of required enhancements of RevealMR Develop and maintain long-term relationships with stakeholders in the RevealMR account portfolio Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition
Promote a customer-focused environment Optimize execution and results across a full pipeline of projects Make sound judgments Influence and communicate to inspire commitment Advocate planning and continuous improvement Encourage new ideas and innovations Proficient in MS Office (Word, Excel, Outlook, and PowerPoint).
Minimum of a four (4) year degree is required One to Three years project management experience is required Experience in managing client relationships a plus Knowledge of the market research industry is preferred
Verilogue provides a base salary, bonus and equity plans commensurate with candidate experience and position requirements. Health and welfare benefits include medical, prescription, dental and vision plans. Other benefits include a 401(k) retirement plan, life and accidental death insurance, paid vacation and holidays. Our employees also enjoy flexible schedules and a casual work environment.
Verilogue rewards personal excellence in the pursuit of our common goals and is extraordinarily respectful of the individual and of the creative, intellectual and cultural diversity of our team. Our culture has allowed us to attract and retain talented individuals who are driven by a vision of the way we will transform the practice of health care communication.
If you are interested in joining Verilogue, please apply online at www.verilogue.com .
Verilogue, Inc. - 14 months ago