Honua Kai Resort & Spa, Hawaii
Purpose of job
The night auditor will be responsible for balancing end of day transactions, adjustments and making corrections. The position all is to provide owners/guests with the highest quality professional service and the “aloha spirit”.
Honua Kai is the first whole ownership condominium and townhome beachfront resort to come to Ka’anapali Beach, Maui in over 25 years. This spectacular family resort will operate at the level of a luxurious hotel, offering a variety of amenities including three distinct pool experiences.
Honua Kai offers a variety of whole-ownership real estate opportunities. Two beachfront condominium towers feature studio, one-, two- and three-bedroom suites showcasing magnificent ocean and mountain views. Tucked amid lush tropical gardens, the Na Hale Luana townhomes offer a relaxing, luxurious alternative for families seeking a tropical home-away-from-home.
PRIMARY AREAS OF RESPONSIBILITY:
Balance end of day transactions, postings, corrections and adjustments, Print reports
Answer all calls within 3 rings with a warm and welcoming voice
Ensure the required Credit Card Authorization is maintained.
Assist Guest/Owners with questions, concerns and requests in a professional, courteous
Guest/Owner check in/out; coordinate with Bell/Valet in assigning of check-ins, check- outs and suite moves
Coordinate with Housekeeping and Maintenance to maintain a positive guest/owner experience.
Generate and maintain a cooperative and supportive relationship with co-workers, management, owners and guests.
Assist with emergency calls in a professional and calm manner.
Other duties as assigned.
It is essential that the employee support and integrate the values of Intrawest and interact effectively with guests and staff. The employee is expected to demonstrate a commitment to Intrawest values and professionalism through appropriate conduct all the time. The Intrawest values are: Guest Loyalty, Employee Experience, Striving to be the Best, Team Play, Playing Safely and Financial Strength.
EDUCATION & EXPERIENCE REQUIREMENTS:
High School Diploma or G.E.D. equivalent
2 years resort night audit (preferred)
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
- Basic math, Excel, Microsoft Word a must
- Operate all common office machines such as copier, fax, printer
- Microsoft Word
- 10 Key by touch a must
- Guest Service
- Multi line phone system
- Excellent communication skills
- Fluent in English, other languages a plus
- Work in a fast paced environment
- Must be able to stand for long periods of time
- Reasoning, decision making, and planning ability a must
- This is an hourly position
- Must be available for work on weekends, holidays and overtime when required
- Must be able to work flexible shifts and different schedules
CERTIFICATES, LICENSES, REGISTRATION & TRAINING REQUIREMENTS:
- Safety Training
- Intrawest Standards of Business Conduct
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, reach with hands and arms; talk or hear. The employee is frequently required to sit; walk and stoop, and kneel. The employee must infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Intrawest - 18 months ago