Solving guest issues effectively while demonstrating professionalism, a positive attitude and completing the Night Audit procedures. Organize receipts from all resort outlets for accounting, complete all nightly reports and perform night audit. You will check guests in and out as well as answer reservations calls for future stays. Be ready and willing to assist the security and/or bell staff.
To perform this job successfully, an individual must be able to perform/complete each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Applicant must be able to work varied hours, including overnight and weekends. Basic computer knowledge is required. Must be able to multi-task efficiently, as well as have excellent communication, interpersonal and math skills.
•Separate and organize receipts from all resort outlets for accounting.
•Check guests in and out and be able to settle guest accounts/accounting issues.
•Complete all nightly reports and run night audit.
•Solve guest issues effectively and in a positive manner without supervision.
•Be ready and willing to assist the security and/or bell staff.
•Compile morning reports to distribute to all resort outlets.
•Take reservations calls and enter on-line reservations.
•Gain knowledge of resort events and activities, as well as a basic knowledge of Girdwood restaurants, shops, hiking trails, etc.
•Comply with the Emergency Procedures Manual in the event of a medical emergency or fire alarm.
Essential skills and experience:
High School graduate or equivalent required. Previous hotel audit and/or front desk experience preferred but not required.