Night Auditor
Doubletree Hotel Albuquerque - Albuquerque, NM

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Please see above SUMMARY Process daily audit of the hotels financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.

RESPONSIBILITIES

1. Verify each Front Desk shifts transactions

2. Process credit card transactions

3. Post tax charges to all guest folios

4. Finalize transactions completed during the day

5. Create and/or print required reports

6. File or transmit reports as directed

7. Verify and prepare registration cards for arriving guests

8. Prepare folios for departing guests

9. Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff

10. Take, modify and cancel guest reservations

11. Verify, balance and review hotel suite availability

12. Check in/out guests. Perform express checkout duties. Verify departure dates and offer to make future reservations

13. Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.

14. Administer guest payment policies

15. Responsible for shift cash transactions

16. Responsible for maintaining hotel key security system

17. Administer guest safe deposit boxes

18. Responsible for knowing hotel emergency procedures

19. Coordinate with other departments to fulfill guest special requests

20. Communicate facilities and services to guests at check-in

21. Answer guest questions regarding local area facilities

22. Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds

23. Carry out any reasonable request by management that I am capable of performing.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Hcareers.com - 16 months ago - save job - block
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If you're driving on the interstate and are looking for a hotel or a resort, Interstate Hotels & Resorts is your company. The...