Night Auditor
Kimpton Hotels and Restaurants - Washington, DC

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The Hotel Palomar Washington DC is seeking qualified, guest-focused candidates for the position of Night Auditor. Primary duties and responsibilities include but are not limited to: Provide guest care and service at all times in alignment with Kimpton Moments standards. Ensure audits are completed free of mathematical or procedural errors. Complete audits reflecting the following: 1) Audit entries are correct and legible with back-up tapes attached. 2) Reports, tapes, receipts and supporting paperwork organized for simple review of work. Ensure that guest transactions will satisfy performance standards for front desk agents. Follow all sequence of service guidelines according to the manual and job description. Complete all audit reports, daily receipts, tapes, and supporting documentation and file chronologically. Follow proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are described accurately and/or followed if they occur. Offer observations and assistance to management and operating departments, which improve the efficiency of the audit. Anticipate late night check-ins and check-outs and do not allow lack of immediate access to automated systems to inconvenience guests. Present a positive image of the Hotel to all guests and be knowledgeable of all hotel service to provide an exceptional experience for guests. Utilize positive relationship skills when serving as a liaison between Housekeeping, Engineering, Finance and/or Sales Departments.

Required Skills & Experience:

Minimum knowledge, skills, abilities, competencies and experience include but are not limited to: minimum 12 months as a front desk agent with bank/bank reconciliation responsibilities and cash bank procedures, inherent passion for providing guest care, and front office/property systems experience including Epitome, WinAI, Guestware or equivalent systems. Minimum achievement of High School Diploma required. Excellent verbal and written communication skills required with ability to multi-task and prioritize in a high-paced environment along with demonstrated problem resolution skills.

Do applicants need to provide their own work permit? Yes

Bonus? No

Accommodation Provided? No

Position Categories: Front Desk, Front Desk - Night Audit

Kimpton Hotels and Restaurants - 17 months ago - save job - copy to clipboard - block
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A respite and service center for those among the working poor, homeless and at risk of homelessness