Night Auditor
Omni Hotels - Richmond, VA

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• Provides our guest with an exceptional check in and out experience

that makes them feel welcomed. Engages the guest to make them want to

return.

• To work closely with the night staff to ensure maximum Front Office

operating efficiency during the overnight hours.

• Ensure all night audit procedures are completed and reports are run

• Communicate with all Front Desk Associates, Housekeeping, AFOM and

FOM on a regular basis

• Be very familiar with the hotel computer system for training

maintenance and trouble shooting.

• Use your Power Of One as MOD when it comes to handling difficult

guests issues as needed

• Set up the next day’s arrivals

• Complete Night Audit Checklist nightly.

• Process all (Contract Rooms) as needed e: g: Fedex Pilot Rooms

• Ensure all no-show guests are charged appropriately and that these

rooms are checked by housekeeping the following morning

• Must be available to work 11pm to 7am weekdays, weekends, and

holidays

Requirements:
Why You Want To Work For Us

Training we Provide

How a Person Can Make an Impact in This Job

The Ideal Candidate for this Position

Omni Richmond Hotel is looking for outgoing individuals with a

passion for Guest Service. Qualified candidates will have a high

school diploma, cashier experience, intermediate computer skills and

the ability to communicate effectively in English both written and

verbally. Must have the ability to handle guest issues, proper

telephone etiquette and the ability to interpret guest needs to

ensure customer satisfaction are a plus.

EOE M/H/F/V Omni is a drug free workplace. Only qualified candidates

who live in a 50 mile radius of Richmond, VA will be contacted.

Omni Hotels - 21 months ago - save job - block
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About this company
147 reviews
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business...