Night Auditor
Sonnenalp Hotel - Vail, CO

This job posting is no longer available on Sonnenalp Hotel. Find similar jobs: Night Auditor jobs - Sonnenalp Hotel jobs

DESCRIPTION

To complete all accounting procedures in a timely fashion. To be able to assist guests with check in and check out and any other inquiries. Know how to work the phones and take reservations. Be familiar with all departments of the hotel.

DUTIES

To greet, check-in, check-out, and assist guests efficiently, courteously, and professionally in all front office related functions throughout the graveyard shift (11pm-7am). To assist in the operation of the PBX switchboard; take messages for guests and hotel staff; assist with the hotel business center and reservations department as necessary; conduct room tours and familiarize guest on the hotel's facilities. This position also includes Night Audit duties such as running daily revenue reoprts; verifying all cash deposits from the Spa, Front Desk, and F&B outlets; and preparing the daily bank deposit.

QUALIFICATIONS

Friendly, warm and enthusiastic personality required; basic computer and accounting skills required. Knowledge of Excel required and knowledge of Sprigner Miller POS helpful. Previous front desk, reservations, concierge, belldesk or night audit experience in a luxury property preferred. *Possess a thorough knowledge of check-in and check out of guests.
  • To be completely familiar with all front desk computer operations and procedures for arrivals and departures.
  • Complete knowledge of the hotel and surrounding area.
  • Maintain control on all room keys and departmental keys. Be sure that sign out procedures are followed.
  • Know how to handle walk-ins, stay-overs and room charges.
  • Know how to post charges to guests, master bills, and other applicable accounts.
  • Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
  • To assist in the operation of the PBX switchboard; take messages for guests and hotel staff.
  • Assist with the hotel business center and reservations department as necessary.
  • Conduct room tours and familiarize guest on the hotel's facilities.
  • This position also includes Night Audit duties such as running daily revenue reports; verifying all cash deposits from the Spa, Front Desk, and F&B outlets; and preparing the daily bank deposit.
  • Needs to have full knowledge of the VIP/escort program and be able to escort guests to their room.
  • Perform a LHW-standard service at all times by following the guidelines of the certification.