Responsible for the operation of the front desk area, including all guest service functions. Shall perform the daily bookkeeping reconciliation of the hotel. This is a graveyard position.|
1.Ensure customer satisfaction through prompt, efficient and friendly service.
2.Shall greet and assist guest entering or calling the property, promptly and professionally.
3.Perform front desk functions, including guest registration, reservations, cashiering, issue of keys and general information to make their stay comfortable and enjoyable.
4.Respond to guest inquiries, information and/or complaints in a timely and professional manner.
5.Reconcile daily business, balance accounts in property management system (PMS), reconcile credit card accounts and prepare deposits.
6.Prepare daily reports recapping the business day for management.
7.Open new business day in system, review guest arrivals noting special requests, note any meeting space reservations and verify billing information.
8.Maintain up to date knowledge of operations to promote customer satisfaction and return business.
9.Maintain complimentary beverage area in a clean, sanitary manner. Keep it stocked and supplied as needed.
10.Maintain a clean, neat work area. Communicate necessary information to relief shift.
11.Present a neat, professional appearance at all times.
12.Complies with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
13.Promotes a clean, safe and healthy work environment for employees and guest. Promptly reports all concerns to Supervisor.
14.Ensure operation of equipment, tools and materials are handled in a safe manner.
15.Other related duties as assigned or directed.
1.One (1) year of hotel front desk experience.
2.High School Diploma/GED and be at least 18 yrs of age.
3.Auditing experience, cash handling experience required and ten key by touch.
4.Demonstrate experience with computer hotel systems generating reports.
5.Physically fit - able to stand for long periods of time; able to perform repetitive motions with wrists, hands and fingers; able to perform routine office functions bend, lift and maneuver.
6.Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
7.Requires clearance of a criminal history check.
8.Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.