Night Auditor
Wyndham Worldwide 93 reviews - Hoffman Estates, IL

This job posting is no longer available on Wyndham Worldwide. Find similar jobs:Night Auditor jobs - Wyndham Worldwide jobs

Night Auditor - 1208536 Description
      Job Summary:
      • Greet, register, establish necessary credit for and issue keys appropriately to guests.
      • Check departure folios; verify daily cash sheets and paper work of all reps, ensuring all totals are accurate and posted correctly.
      • Close and reset credit card system; update no shows; run final night audit and associated reports.
      • Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.
      • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
      • Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures.
      • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
      • Communicate with other departments as needed via telephone and two-way radio.
      • Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
      • Balance all cash receipts and work performed during shift and performs a bucket check on shift.
      • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store
      • Assists housekeeping with necessary duties such as laundry
      • Stock and maintain on site pantry

      • High School diploma or equivalent.
      • At least one year of front desk experience in a hospitality/hotel environment (night audit experience preferred).
      • Basic office skills helpful including basic math, proper cash handling procedures.
      • Reservation software or proven aptitude and familiarity with computers and computer software in general.
      • Must maintain a professional appearance and a cordial attitude towards all guests and staff.
      • Able to handle the stress of high customer demand in a hospitality environment.
      • Must be people oriented and able to work independently or with others as needed.
      • Must be able to follow written or oral directions and possess the ability to gather, collate or classify information.
      • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
      WVO is a drug-free workplace and requires a background check and drug test prior to employment.

      Job Hotel/Resort Operations
      Primary Location United States of America-Illinois-Hoffman Estates

      Employee Status Regular
      Schedule Part-time

      Organization Wyndham Hotel Group - Wyndham Hotel Management
      Job Posting Nov 14, 2012, 4:48:30 AM

      About this company
      93 reviews
      Wyndham Worldwide Corporation is a hospitality company engaged in offering individual consumers and business customers a range of...