Nurse Manager 13007
Journey Mental Health Center - Madison, WI

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The Nurse Manager (NM) is a registered professional Nurse who coordinates, and evaluates nursing care through collaborative efforts with health team members in accordance with the nursing process and the standards of care and practices. S/he ensures the maintenance of quality care in compliance with local, state and federal regulations and accreditation standards. The NM must be able to demonstrate the knowledge and skills necessary to provide supervision of nursing staff providing car e . The NM is responsible for arranging of Outpatient Services (OS) nursing schedules and clinical oversight, as well as nursing program development in collaboration with the JMHC Policy and Procedure Nurse. S/he carries a reduced caseload and fills in for and works side-by-side with other nurses. In addition, s/he provides leadership to JMHC agency nurses in regard to nursing practice and protocols in conjunction with the Policy and Procedure Nurse. The NM is directly supervised by the JMHC Medical Director.


  • Current licensure as R.N. in State of Wisconsin, plus BSN or BA/BS health-related degree
  • Five years relevant mental health and/or substance use disorder clinical experience.
  • Two years relevant supervisory experience , preferably in an outpatient setting with substance abuse treatment.
  • Strong commitment to improving the cultural competence of the agency, as demonstrated by expertise in providing cross-cultural MH and/or SUD services, valuing difference/diversity; recognizing limitations in personal competencies and expertise; and having concrete ideas about how to improve cultural awareness, knowledge and skills of self and nursing throughout the agency.
  • Strong commitment to respecting consumers and having concrete ideas about how to improve the meaningful involvement and participation of consumers in the program’s services.
  • Strong commitment to community-based services for persons with high needs and low resources
  • In depth knowledge of psychotropic medications.
  • Demonstrated ability to work in collaborative relationships with a variety of programs, philosophies, and disciplines
  • Demonstrated ability to work collaboratively on teams with prescribers, counselors, and paraprofessionals,
  • Excellent communication skills.
  • Ability to work both independently and as part of a team
  • Knowledge of infectious disease control and pharmacy dispensing issues.
  • Bi-cultural/bilingual Spanish/English or Southeast Asian language/English.
  • Knowledge and experience with an Electronic Health Record and Meaningful Use requirements.
Management of Clinical Nursing Services
1. Supervise the nurses within the Outpatient Services Program on a day-to-day basis, assumes managerial duties for performance evaluations and maintains systems to provide regular feedback and evaluation for nursing staff.
2. Assign new clients to nurses, make changes to nurse assignments. Coordinate medication/prescribers referrals to and from OS including reviewing records and bringing clinical issues to weekly OS supervisors meeting.
3. Coordinate nurses schedules, making adjustments as needed to ensure adequate coverage.
4. Review newly reported labs each morning for critical values and alert RNs/prescribers when necessary.
5. Assign student nurses, and monitor internships.
6. Provide leadership for outpatient nursing process through problem solving, teamwork, and the use of the plan, do study, act process improvement model.
7. Manage all human resources functions for nursing staff including hiring, firing, and disciplinary actions.
8. Assure that nursing staff practice within their individual scopes of practice.
9. Other duties as assigned.

Quality Assurance and Administration
1. Assure that required reports are complete, accurate, and timely.
2. Participate in clin ically focused committees and work-groups, as assigned.
3. Maintain record of contacts, serv ices, correspondenc e. Complete all documentation accurately and in a timely manner.
4. Provide leadership for promoting recovery, cultural competency, trauma-informed clinical services when working with other services and systems.
5. Provide clinical/cultural consulta tion and training about services to other JMHC or outside providers as requested.
6. Organize orientation for new nurses in OS and keep orientation manual and checklist current. Assess orientation progress.
7. Assist the Policy and Procedure Nurse in developing and implementing staff training and development programs to further knowledge of medical and nursing care and working in a team environment.
8. Works closely with Policy and Procedure Nurse, Medical Director, and nurses, as appropriate, to ensure that nursing procedures and policies meet regulatory requirements.
9. Oversees medical supplies that directly impact care (e.g., ordering of medical supplies and medical equipment and/or supplies).
10. Leads and/or participates in various special projects teams to address areas of concern.
11. Actively participates in Continuous Quality Improvement (CQI) and ensures that regular monitors (such as PDSAs) are conducted and reported on.
12. Participates as needed in all program, licensure and other external audits.
13. Other duties as assigned.

Delivery of Clinical Nursing Services
1. Provide nursing coverage for the med room and for duty nurse responsibilities and work with pharmacy to insure proper distribution of medications.
2. Assist in developing and implementing treatment/service plans.
3. Conduct timely reviews, updates, revisions as required, and as needed for each consumer, taking into account cultural and personal attributes and wishes.
4. Maintain contact with consumers to a degr ee sufficient to monitor and assess progress with medication services.
5. Work closely with counselors and prescribers on the team to assure that medication needs and issues are integrated into recovery plans.
6. Monitor medication compliance and effects and side effects, reporting observations to the prescriber and team.
7. Evaluate consumer medical and mental status, progress and challenges, and share opinions about such with the team.
8. Support and cover for other team members as necessary.
9. Ar range for provision of crisis management services as clinically necessary.
10. Attend program/staff meetings and team me etings .
11. Coordinate clinical services with those of other JMHC programs and outside agencies

Applications are available:
at www. journeymhc. org/ careers
or pickup at JourneyMentalHealthCenter, 625 W Washington Ave. , Madison , between 8 a. m. and 8 p. m. Monday-Thursday and 8 a. m. to 5 p. m. Friday or by phone at (608) 280-2677

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