This position is responsible for supervising the staff and functions of the Clinical Department. The goal is to provide daily operational oversight of clinical staff and facilitate enhanced efficient, effective and coordinated patient care. Provision of professional clinical leadership and oversight. Administrative and office management responsibilities. Will provide active and timely feedback to medical site director and practice manager on advancement of IHA Medical Management Strategic goals at site. Oversees clinical policy & procedure compliance. Team liaison for provider and staff on communication and clinical site development issues. Spearheads quality and process improvement initiatives.
Administrative and supervision responsibilities include supervising department staff, including recruiting and hiring, scheduling, approving timesheets, submitting payroll information, training, resolving conflicts and patient complaints, ensuring policies and procedures are followed in compliance with federal regulations, and acting as a liaison between providers and staff. Assists with, hiring, orientation, training and coaching of clinical staff. Together with providers, develops and clarifies clinical office protocols for office staff. Assists in the development and oversight of office budget. Implements inventory control systems related to clinical supplies and immunizations/medications and contributes to the development and ongoing implementation of the CORE Office Work plan.
Provides Nursing Leadership by offering ongoing communication to physicians, staff and practice managers regarding pertinent clinical issues from respective committees. Collaborates with the office leadership on efforts to build and maintain effective teams among the office employees. Assists the site Medical Director in assuring adequate clinical staff training and competence. Participates in new clinical staff orientation and acts as a clinical resource for staff and providers. In collaboration with provider and office leadership, incorporates medical management strategic goals into office activities to ensure their achievement.
Clinical Functions include escorting patients to the examination room. Obtains chief complaint and checks appropriate vital signs. Maintains documentation of patient information. Perform diagnostic testing (including venipuncture), assists provider, communicates instructions and test results to patients, calls in prescriptions and administers prescribed medications. Answers telephones, receives and collects key data while answering and triaging patient telephone calls. Identifies emergent medical and/or related patient situations and assists patients by assessing appropriate level of care required. Schedules appointments, cleans and maintains examination rooms and medical equipment. Provides patient/family education as needed.
Must be available all hours the Clinic is open:
1. Associate’s or Bachelor’s degree in Nursing required.
2. State of Michigan RN license required.
3. Clinical experience of at least 5 years required.
4. Supervisory experience is required.
5. College coursework in managerial training preferred.
Integrated Health Associates (IHA) - 22 months ago
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