Nursing Field Supervisor
WILLCARE - New Haven, CT

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Clinical Nursing Supervisor - New Haven CT

Clinical Nursing Supervisor - New Haven CT

WILLCARE, a successful regional leader in the home health care industry, currently has a job opening for a Clinical Nursing Supervisor in our New Haven CT Certified Home Health Agency. In business for over 25 years, WILLCARE operates Certified/Medicare, Long Term Care, Licensed/Private Duty, as well as non-medical services and supplemental staffing agencies. We provide qualified skilled and non-skilled services focusing on preventative, rehabilitative and therapeutic care to our clients in all applicable settings. We have branch offices in Western NY, Hudson Valley NY, Connecticut, and Ohio.

Job Title: Clinical Supervisor (aka Clinical Nursing Supervisor, Clinical Field Supervisor)

Job Locations: New Haven CT

Job Department: Branch Administration

Status: Full Time

The Clinical Field Supervisor ensures the overall coordination of home health services provided to all clients is delivered according to acceptable standards of practice. The Clinical Field Supervisor contributes to the overall company success by effectively facilitating the relationship between referral sources, patients, caregivers and employees.


In the absence of a regional Referral Intake department, responsible for Referral Intake and Management to ensure that clients meet admission criteria and that initiation of services is timely, per agency policy. Verify benefits for all patients and obtain authorization for services on all non-Medicare patients.

Conduct Case Conferences with multidisciplinary team members at SOC, ROC, Recertification /Discharge decision and as needed based on patient needs. Enter Case Conference coordination notes within 48 hours of the Case Conference meeting. Assure that physicians orders are obtained for continued or add-on service provision.

Review and complete all tasks as they appear on the action screen. Follow-up with Clinician as necessary to complete task and obtain clarification, correction as indicated.

Review all Visit Calendars to ensure appropriate utilization of services, assignment of service codes and review the client’s plan of care to ensure it is individualized and appropriate.

Review, Enter and Approve all orders as they appear on the action screen. Approve or decline as appropriate. Ensure any corrections are made by the Licensed Professional who wrote the order prior to approving the order. Update the client’s medication profile and schedule as applicable; via the order. Ensure all orders that address frequency have appropriate calendar modification completed. Ensure that there are existing orders for requested medical supplies.

Follow up on orders from the Order Tracking Report when Medical Records is unable to retrieve the unsigned order, there is a delay in the return of the order from the physician or a need to re-send or void an order.

Enter detailed Non-Admit information into HCHB in Coordination Notes if no visit was made. Ensure the Director of Patient Services approved the non-admission.

Review and process vital sign alert reports. Document action, any follow-up and physician notification.

Review and process all wound score deviations documenting any action and/or follow-up.

Review and follow up on entitlement verification issues. Document action in Coordination notes.

Review On-Call coordination notes reports every Monday.

Follow up on identified deficiencies related to the billing claims audit within 24 hours following receipt of the Billing Claims Held Reports.

Review the Notification of Missed Visits report and submit weekly to physicians.

Act as a backup for the Scheduling Coordinator in rescheduling missed and declined visits and processing reassigned and re-schedule requests to ensure timely completion of these tasks.

Ensure case manager is aware of results and communication with the physician has been completed. Forward reports to Clinical Support Staff for scanning into the system and filing in the client’s clinical record.

Work collaboratively with the Clinical Manager to ensure optimal patient care, inclusive of utilization management and outcomes.

Ensure all clinical documentation is completed for all patients timely.

In the absence of an Office Manager, review and approve Non-Visit Activity daily to ensure timeliness of payroll processing and management of employee activity.

Approve weekly schedules and ensure productivity standards are met for full time and part time employees.

In the absence of a Clinical Manager: 1. Ensure that the client’s plan of care is individualized and appropriate, executed as written and reassessed by the appropriate health care professional when there is a significant health status change in the client’s condition, at the physician’s request and after hospital discharge. Ensure appropriate documentation is completed for all patients transferred to an inpatient facility. 2. Complete review of evaluation packets, OASIS and 485s. Review both the data submitted via the Mobile Device and via paper to ensure accuracy and follow up on any documentation that requires correction. Process the OASIS and 485, verify the correct start of care date and episode date range in HCHB. Process any unlisted supplies, medications, activity, functional limitations, allergies, etc. that appear on the action screen 3. Follow up on OASIS Assessments that cannot be processed due to Licensed Professional documentation deficiencies.

Review Infection Control reports for all clients. Provides all follow up related to Infection Control reports (both client and employee) and processes these reports in Homecare Homebase.

Make on site visits with your staff on a regular basis. Ensure compliance with annual on-site visits with clinicians, and work collaboratively with office manager to ensure all annual compliance requirements are achieved.

Ensures compliance with home health aide annual in-service requirements.

May be required to serve on agency wide committees.


Currently licensed and registered to practice as an RN with the State Board of Nursing.

Must possess at least one of the following combinations of education & experience (see state specific requirements below if applicable): a. Baccalaureate Degree in Nursing (BSN) and two years of experience as a supervising community health nurse OR b. Four years experience as a certified home care nurse.

Minimum of 1 year previous supervisory/management experience.

Knowledge of State and Federal Home Care Regulations.

Must be capable of multitasking while maintaining a professional and friendly demeanor and be able to function well in an atmosphere of stress and interruption.

Demonstrates outstanding leadership skills and interpersonal skills.

Must be organized and able to effectively communicate both orally and in writing.

ADDITIONAL REQUIREMENTS - CONNECTICUT - Must possess at least one of the following combinations of education & experience:

Master’s Degree in Nursing and a minimum of one year of full time clinical experience in a home care agency or related community health program; OR

Baccalaureate Degree in Nursing and a minimum of three years of full time clinical experience in nursing and one year of full time clinical experience in a home care agency or related community health program; OR

An Associate’s Degree or Diploma in Nursing and the following: i. A minimum of three years of full time or full time equivalent clinical experience in nursing within the past five years, at least one year of which was in a home health care agency or community health program. ii. Evidence of certification by the American Nurses’ Association as a community health nurse OR completion of at least six credit received within two years in community health nursing theory OR six credits in health care management from an accredited college or university program or school of nursing.

For additional details, see:
JOB DESCRIPTION (click to open PDF file)

About this company
46 reviews
WILLCARE is a family-owned, independent, proprietary, regional leader in the home health care field. And we've been doing a pretty good job...