ODC (Operational Data Cache) Support Analyst
M&IB US - Salt Lake City, UT

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The Operational Data Cache (ODC) is intended to be a core data service that can be used by Risk, Finance and Operations to access, update and manage shared data used in business transactions in a scalable and consistent manner. This role will be joining the ODC BAU team providing first, second and third line support for the product.

This position is to join the Utah based team responsible for monitoring and resolving issues with the ODC overnight batch processes, responding to and resolving user queries and issues and building and managing the ODC test environments. Additionally the position will involve contributing to and addressing BAU issues/enhancements via a central JIRA repository. Utah is a strategic centre for both IT and Operations and the Utah based ODC user base will be growing in 2012.

The ideal candidate will:
  • Investigate and resolve problems including liaising with the support teams for interfacing systems.
  • Carry out regular operational checks to ensure that scheduled processes complete successfully and in a timely manner, performing recovery actions as necessary.
  • Manage system incidents providing timely escalation/recovery actions and management communication.
  • Document all incidents and produce/contribute to the production of regular management reporting.
  • Provide out of hours support as well as take part in Disaster Recovery test weekends.
  • Set up, monitor and manage test environments.
  • Document all solutions and share information across the ODC BAU team.
  • Contribute to and address issues raised in the central JIRA repository.
  • Ensure all service level agreements are met for user requests
  • Ensure operational level agreements are in place and adhered to for data delivery.
  • Ensure checks are undertaken to confirm business availability
  • Resolve issues raised as alerts and follow the correct resolution procedures, escalating as required
  • Provide a proactive approach to supporting the production environment including presenting ideas to automate manual tasks and reduce the team workload
  • Involvement in automation activities of regular tasks aiming at process improvements
This is predominantly a role for someone with experience of delivering high levels of technical support and service. The candidate must be an effective team player with proven analysis skills.

Strong experience in terms of providing technical support, preferably in an investment banking environment

Knowledge of relational databases with expertise on Oracle. Able to query complex databases for fault finding and problem resolution purposes.

Exposure to Incident Management procedures within a large organisation.

Strong unix skills.

Creation of stored procedures for reporting requests and support tasks.

Experience in supporting mission & time critical applications

Proven analysis skills and the ability to effectively liaise with other teams internally and externally to RAFT

Good knowledge of the various support processes

Self sufficiency in terms of making decisions during crisis situations

  • Familiarity with Oracle Coherence or Caching services
  • Exposure to Change management procedures within a large organisation.
  • Exposure to the ITIL framework
  • Familiarity of Java,
  • Knowledge of Credit, Rates and Equity Derivatives, FX and Fixed Income products.
  • Exposure to Shell Scripting,
  • Environment build/management experience
General Skills

  • Excellent communication skills and ability to interact effectively at all levels across technology teams.
  • Can work well both individually or in a team by taking a collaborative approach to problem solving and delivery
  • Ability to drive change and influence at all levels
  • Organised, methodical and thorough with a detailed and structured approach to problem solving
  • Self starter/highly motivated person who is prepared to use their own initiative in understanding and following up issues.
  • Flexible with the ability to multitask
  • Takes ownership of problems through to resolution
  • Keen to learn business processes and technical skills.
  • Ability to work out of hours and weekends
  • Self starter/highly motivated person who is prepared to use their own initiative in understanding and following up issues.