State of Maryland - Maryland

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LOCATION OF POSITION St. Mary's County Department of Social Services
23110 Leonard Hall Drive
Leonardtown, MD 20650

Main Purpose of Job This position is responsible for reviewing and screening applications for Family Investment Administration programs, verifying information needed to make determinations and resolve problems in accordance with agency policies and procedures, interviewing and interacting with applicants to request verifications, and assisting customers in obtaining the required information necessary for Family Investment case managers to make a determination of eligibility for benefits. This position is also responsible for ensuring the integrity of the Purchase of Care (POC) program through receipting/voiding of vouchers and providing clerical support for the POC team.

MINIMUM EDUCATION OR GENERAL REQUIREMENTS Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software that you used in the positions you held.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.


1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2.Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

DESIRED OR PREFERRED QUALIFICATIONS Basic knowledge of State data system, such as CARES.

Strong typing skills for data entry.

Customer Service experience.

SELECTION PROCESS Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS The examination will consist of a rating of your education, training, and experience relating to the requirements of the position.

BARGAINING UNIT STATUS The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.


FURTHER INSTRUCTIONS You must possess the minimum qualifications to be considered for this position. If you are scheduled to complete an educational or licensing requirement within six months of the assessment, you may participate in the application process. Permanent Maryland State employees may also complete necessary experience requirements within six months of the date of the assessment. However, such candidates will appear in pending status on the eligible list until documentation has been received that the educational and/or experience requirements have been met. Credit may be given for relevant part-time, temporary, or volunteer experience, if you list the number of hours worked per week. For education obtained outside the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Application inquiries can be directed to: DHR Examination Services Unit, 311 W Saratoga Street, First Floor, Baltimore, Maryland 21201; or by calling 410-767-7414, toll-free: 1-800-332-6347; TTY users call Maryland Relay.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

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