ORACLE Application Administrator
Oxfam America - Boston, MA

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TITLE: ORACLE Application Administrator

REPORTS TO: Chief Financial Officer

DEPARTMENT: Finance

LOCATION: Boston, MA

COORDINATES WITH: Outside vendors supporting Oracle including Oracle, All managers in Oxfam America. Particular coordination with the CFO, Controller, Director of FP&A, Director of Human Resources, Financial Operations, Human Resources, and Program Managers.

PURPOSE OF POSITION: Provide superior technical and application support to the users of the Oxfam America EBS, Business Intelligence system and related applications. Be the primary interface between the organization and systems/applications providers, ensuring high performance and availability.

PRIMARY RESPONSIBILITIES:
In Scope:
Serve as the Oxfam America technical subject matter expert for the Oracle’s software applications and Business Intelligence activities.

Administer the full cycle of Oracle E-Business Suite (EBS) activities including on-going Maintenance and Implementation:

o Support key users with application issues through working knowledge of the applications.

o Administer system administration activities such as user access maintenance, menu and responsibility maintenance. Have a working knowledge of basic Oracle application system administration

o Support ad-hoc report development with tools such as OBIEE answers, TOAD and Noetix views.

o Have a strong working knowledge of PLSQL. OBIEE experience a plus.

o Develop and maintain audit documentation including setup changes and issue resolutions.

o Develop system setup how-to’s and training as needed.

o Support the resolution of technical issues using vendor support systems; including, but not limited to Oracle, DBA and OBIEE support.

o Assist users in the implementation and testing of new Oracle functionality.

o Assist in the maintenance of third party interfaces with the Oracle applications.

o Maintain and update system configuration to include all licenses, user profiles creation and upgrades, creation and maintenance of reference tables, and security settings

Performance

o Monitor performance logs and meet with Hosting Vendor on a TBD schedule to insure optimum performance

o Responsible for improvement and maintenance of the databases to include rollout and upgrades.

o Responsible for implementation and release of database changes as submitted by the user community team

User facing

o Keep users informed of planned system outages & changes

o Be the go-to person when users have questions about our configuration including data and functionality

o Provide the Sponsor, Stakeholders and Users with appropriate information for them to properly manage &/or interface with the BI system

Interfaces with other systems

o Monitor

o When there are issues assist in the identification and analysis of problems

o Manage and work that requires the participation of Hosting Vendor with other software vendors

Issue Management

o Work with vendor to prioritize and insure resolution of issues and keep users informed of the status of their issues

System Updates (changes, patches etc.)

o Work with vendor to make sure changes reflect user requirements and are thoroughly tested before implementation

o Documentation - Update user documentation as needed

Change Management

o Work with users and vendors to identify scope & requirements of potential changes

o Assist Project Sponsor in making decision for how to proceed with Change requests including financial implications

o Insure that changes requested by one group will not negatively affect another group

o Work with users to implement and test workflow changes using Oracle tool

o Make simple changes to data using Oracle tools

Occasional travel, including international travel to developing countries may be required to provide training and attend meetings.

Out of Scope:
Hands-on changes to software beyond specific tasks listed above

Hands-on changes to hardware

EXPECTATIONS FOR THE POSITION:
The incumbent will stay abreast of professional standards, trends and issues affecting this set of responsibilities, demonstrating continuous learning of the field.

S/he will work effectively and collaboratively in support of building a team-based culture of work, will perform all duties appropriately for a multi-cultural environment, treating all persons with dignity and respect, and will be familiar with and committed to Oxfam America mission and goals.

QUALIFICATIONS:
Required:
Education :
§ Bachelor's degree in Business Administration, Computer Science, Accounting, Management Information systems or related field.

Experience and Core Competencies:
Five years of progressively responsible experience as an Oracle E-Business Suite (EBS) Data Base, Systems Analyst or related consulting experience with expertise in the following:

Oracle Database Administration experience.

Operations or systems design with EBS financial and HR applications

Report Development & modelling exp

OBIEE architecture and dashboard reports (preferably including Project Analytics)

Technical proficiency in the following: XML Publisher, PLSQL, and data modeling

Proficiency in Microsoft office products with sophisticated Excel skills

Experience managing and integrating multiple database and applications systems

Experience of working in a team that delivers a high performance for organizationally and geographically diverse operating units.

Excellent organizational, time & project management, and communication & presentation skills

Desired:
Experience in Oracle system implementation methodology and prior experience in EBS implmentation

Experience in OBIEE data warehouse, Informatica, Siebel, and RPD maintenance.

Oxfam America - 19 months ago - save job - block
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