For 75 years, CARR Business Systems has been a leading office system dealer-selling, leasing and servicing a wide spectrum of office equipment, including copiers, faxes, printers, multi functional devices and software applications. For the past two years, we were voted among Office Dealer magazines Elite dealers; but were much more than an equipment provider - we partner with clients to develop custom solutions for their office productivity needs and keep them up-to-date in the rapidly evolving world of office technology. We also install and maintain data networks to keep businesses at the top of their game. Our goal is to be THE one-stop source for the newest office equipment technology - technology that is backed by programs, systems and guarantees designed to help business be more efficient and profitable.
We were recently acquired by Xerox (4/1/07) and are a wholly owned subsidiary of Xerox.
Duties: PRIMARY PURPOSE OF JOB:
To ensure equipment is set-up and billed correctly.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Stage the set up of equipment in OMD informing the warehouse of the delivery
Act as liaison between the sales reps, warehouse and purchasing
Follow-up with purchasing dept. regarding special orders
Provide etas to the sales reps
Ensure that backorders are delivered
Ensure all backorders are billed in OMD
Coordinating delivery and connectivity with warehouse and IT department.
Bill all equipment in OMD
Save all Pods on e-drive
Attach PODs and OMD invoice to sales order package
Update CS (serial) records and NB (customer) records
Run open order reports weekly & updating it
Update the In Process to Bill worksheet daily
Process adjustments with proper approvals
Schedule pick-ups for lease returns
Ensure that we have return instructions & proper approvals for pick-ups
Billing lease return equipment to the leasing companies
Billing sister companies for inventory transfers
Bill exchanges in OMD
Bill rentals in OMD
Receive sales rep email and phone inquiries
Create net new customer records
Updating customer record with address change/phone number change & changing the bill to record
Mailing invoices to customers
Faxing invoices to customers
Perform other duties as assigned
Qualifications: KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1. Work requires a high school degree in order to express complex thoughts clearly in writing, perform calculations, keep complex records, and deal effectively with other people.
2. Two years billing experience required.
3. Some analytical ability required in order to gather and interpret data in situations where the problems are somewhat complex.
4. Good computer skills.
5. Multitasking ability