Handles all incoming calls by screening, transferring, and answering appropriately, timely, and efficiently. Takes accurate and appropriate messages, and assists and greets visitors/applicants in a friendly and courteous manner. Portray our professional image either by phone or in person with our visitors, applicants and employees. Perform specific functions such as completing daily activity logs and preparing incident reports.
Responsible for answering telephones efficiently and timely and using appropriate follow through in screening and transferring all calls. Accurately documents and distributes messages.
Greet visitors, applicants and employees to our office, following the visitor policy and procedure protocol.
Accepts, signs and logs incoming courier shipments.
Assist as needed in preparation of outgoing standard and overnight delivery shipments
Assist claims support services with wrong form letters.
Serves as general point of contact for all facility maintenance concerns and issues.
Assist in special projects as requested by supervisor, director, and administrator.
Performs other related duties as assigned or requested.
Knowledge / Skills / Abilities:
- Interpersonal and customer service skills
- Communication (verbal, written, electronic)
- Problem Solving
- Organizational Skills
- Knowledge of Windows based software applications including word processing and spreadsheet Programs
- Basic math skills
- Ability to operate standard office equipment (copier, fax, personal computer and printer)
Treats all information and data within the scope of the position with appropriate confidentiality and security
Cooperates fully in all risk management activities and investigations.
Minimum Position Qualifications:
High School Education
1-2 years experience in an administrative capacity.
No specific training required. See necessary knowledge, skills and abilities above.
License / Certification:
Preferred Position Qualifications:
Education: Associates Degree
Works in a fast-paced, customer-oriented office environment.
Office equipment and supplies
Subject to interruptions.
Work environment consists of sitting, standing and some movement throughout offices
St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three regions: Northern California, Southern California, West Texas/Eastern New Mexico.
SJH provides a full range of care from facilities including 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics, and physician organizations. SJH maintains a 'continuum of care,' matched to the diverse needs of the urban centers, smaller cities and rural communities in three states. For the third year in a row in 2009, the Gallup Organization awarded St. Joseph Health its highest honor - the Great Workplace Award. SJH provides exceptional benefits, opportunities for advancement and relocation within the system.
St. Joseph Health is comprised of four core values: Service, Excellence, Dignity, and Justice are the guiding principles of all we do.
Excellent compensation program and benefits provided. SJH is an EEO/AA Employer.
1515 E. Orangewood
St. Joseph Health - 19 months ago
St. Joseph Health (SJH) is an integrated healthcare delivery system sponsored by the St. Joseph Health Ministry and organized into three...