Community Medicine is hiring a Full-Time Office Assistant to help support the CMI-Scherer Family Medicine Department for its UPMC Physician Services Oakmont location.
This position will be working the front desk area with a primarily daylight schedule of Mondays, Wednesdays, and Thursdays 8am - 4:30pm, Tuesdays 11am - 7:30pm, and Fridays 7:30 - 4pm. Having 2 years in a physician¿s office and experience with Epic and Epicare is preferred.
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, and other tasks.
Schedule, coordinate, and reschedule patients appointments. Relay necessary messages to staff and providers.
Verify necessary information and records in the medical record and computerized scheduling system.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Answer telephone, screens calls, takes messages, and provides information.
Answer questions regarding patient appointments and testing.
Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
Maintain clean, orderly waiting area including beverage area and reading materials.
Complies with all UPMC Health System and Presbyterian/Shadyside policies and procedures.
Maintain strict confidentiality related to medical records and other data.
High school diploma or GED required.
1 year work experience, preferably in a medical office setting.
Knowledge of medical terminology preferred. Word processing and computer experience preferred.
UPMC is an equal opportunity employer.
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