To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans With Disabilities Act, in accordance with its requirements.
1) Maintains continual contact with students and provides customer service and clerical support to the Admissions Office; maintains good public relations with the general public, students, and campus personnel.
2) Greets, screens, and routes students and other visitors to appropriate departmental and campus resources and assists them with the enrollment process. Helps students utilize online resources.
3) Answers telephone, routes calls, takes messages, and provides general information. Responds to online requests for information via email and chat tools.
4) Assembles information packets, responds to prospective student information inquiries; types, processes, and mails correspondence.
5) Provides campus tours and assists with New Student Information Sessions, Orientation, and recruitment events.
6) Enters data into established computer databases and spreadsheets, and generates reports; utilizes computer systems/software for various projects.
7) Types and word-processes records, reports and other documents using established formats and basic or advanced typing and word-processing skills.
8) Maintains and sets up filing systems. Files, organizes and cross-indexes files.
9) Completes and processes forms, records and other documents in accordance with established procedures.
10) Copies records, reports and other documents. Sorts, collates and binds copied material.
11) Researches and compiles information for reports, records, forms and other documentation.
12) Coordinates and prepares reports as assigned and as required by regulations and policy.
13) May be assigned to coordinate general office functions, and complete, coordinate and manage work projects.
14) May order and stock office supplies and materials.
15) May be assigned to originate correspondence on behalf of supervisor on delegated routine matters.
16) Maintains confidential or sensitive records and information.
17) Works assigned schedule, exhibits regular and predictable attendance and works additional hours as required to meet workload demands. Performs other related duties as required.
18) May provide direction to students and employees on procedures, directives and other routine matters.
Required education/experience:
An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Minimum qualifications for this position are: High School Degree or GED with clerical and administrative skills commensurate to assigned position requirements (entry level clerical) with 1 to 3 years closely related experience demonstrating customer service and standard office practices/procedures and basic skills in word processing, spreadsheet software, data entry, and typing at a minimum of 35 wpm.
Knowledge, Skills, & Abilities: Knowledge of: standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; business letter formats.
Skill in: providing exceptional customer service; verbal and written communications; data entry and application of job software including word processing and spreadsheets; utilizing online resources; proofreading standard business correspondence and other written documents; office organization; creating functional report formats; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages and fractions; and typing (35-55 wpm).
Ability to: develop and maintain good working relationships with associates, supervisors, job contacts and general public; work effectively with a diverse population and demonstrate cultural sensitivity; maintain confidential and sensitive information; exhibit a pleasant public manner and telephone etiquette; speak to groups and provide campus tours; originate correspondence; organize time; work independently and follow-through on projects; and maintain a regular and predictable work schedule.
Preferred Qualifications
Prefer applicants who:
1) have completed college course work, preferably at Columbus State; and
2) have experience working at a college/university, preferably in a student services area, serving diverse populations; and
3) have experience with Microsoft Office applications and student information database systems.
Training/Certifications Required
State Motor Vehicle Operator's License or demonstrable ability to gain access to worksite(s).
Columbus State Community College - 9 months ago
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