This position works in an administrative program area performing a broad variety of office and program support responsibilities that require applying some program knowledge, office practices, policies and procedures to perform specific office support activities. Greets visitors/customers, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource. Answers phones, and refers caller to appropriate staff or community resource. Sets up, sorts, maintains and purges files. Schedules appointments for interviews or meetings; records inventory, and statistical data in a variety of formats and compiles informational reports as needed; provides information to customers regarding programs, policies and rules of the department; handles inquiries from others regarding services; performs research in automated and paper systems; maintains filing systems.
Minimum Qualifications
Considerable knowledge of: office practices, policies and procedures as related to office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs (Microsoft Office); and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Skill in: operating a personal computer, multi-line telephone system, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of equipment problems. Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; file alphabetically or numerically; proofread; type from clear copy or draft.
Preferred Qualifications
High school diploma supplemented with related clerical experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prefer work experience in public administrative support work.
Special Requirements
All applicants are subject to a DMV/driving record check, pre-employment drug screen, and Central Registry Check and Criminal History Search.
The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.
Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.
Virginia Jobs - 9 months ago
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