To provide direct level administrative support to the Assistant Vice President for Academic Technology Services to ensure the smooth operation of Distance Learning. To provide administrative support to the DL Technology Services Unit, other DL units as needed.
Knowledge of providing effective customer service and problem resolution techniques. Knowledge of providing office management and administrative practices and procedures. Knowledge of policies, procedures and practices related to purchasing, budget tracking, and other fiscal related functions. Knowledge of policies, procedures and practices related to hardware or software inventory control, tracking, or database management of physical assets. Working knowledge of computer software and information systems used to prepare correspondence, manipulate data and produce reports. Knowledge of effective supervisory techniques. Demonstrated excellent oral and written communication skills. Demonstrated excellent organizational and time management skills. Demonstrated ability to make independent decisions, work independently and prioritize tasks. Demonstrated ability to interpret and communicate policies and procedures to various constituencies. Demonstrated ability to work in an environment which has access to confidential materials. Demonstrated proofreading skills and the ability to pay attention to detail.
Knowledge of University policies and procedures applicable to the management and supervision of administrative support activities. Knowledge of distance learning program concepts and theories in higher education. General knowledge of student support activities such as admissions, advising, enrollment, etc., and their interaction with each student. Knowledge in the use of software systems such as Sharepoint, Blackboard or other learning management systems, and/or Numara Footprints. Bachelor's degree. Experience in a higher education setting working with faculty and students. Some supervisory experience.