Office Manager
Caliber Collision - Costa Mesa, CA

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Caliber Collision –North Costa Mesa is currently hiring for an experienced Office Manager for our busy center.
Caliber Collision is a leader in the collision repair industry. We operate over 125 large-scale, professionally managed collision repair centers throughout Arizona, California, Colorado, Nevada, Oklahoma and Texas. We invest heavily in our customer service and quality programs with a primary focus on providing best-in-industry customer satisfaction and delivering value to its customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
Work closely with CM to create a team environment producing high performance results
Create and maintain a front office environment of World Class Customer Experience through example and oversight of front office staff
Assist Center Manager to promote safety awareness and compliance throughout the center
Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs
Establish clear metrics and hold direct reports accountable through regular feedback and documentation
Reward performance of direct reports through recognition and acknowledgement
Ensure centers consistent application of all Caliber SOPs through ongoing training and monitoring
Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery
Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates.
Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
Complete all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner
Ensure controllable expenses are within acceptable guidelines
Mitigate risk: recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary
Other duties as assigned

All applicants must be a least 18 years of age
Must have a valid driver license and be eligible for coverage under Caliber's insurance policy
Must be able to satisfactorily complete a criminal background check
Must have proof of eligibility to work in the U.S.
Personable, friendly demeanor with a World Class' customer service approach to internal and external customers
Maintains a well groomed, professional appearance
Must be able to sit for long periods of time
Must be able to stand, walk, bend, stoop, push/pull, kneel ,crouch, and reach frequently
Must be able to lift up to 15 pounds

Caliber Collision offers an excellent benefits package that includes: Medical, Dental, Vision, 401k with Company match, Life Insurance, Paid Time-Off and Paid Holidays. The competitive earnings, career advancement opportunities, training and positive working environment makes Caliber an ideal place to work.

About this company
21 reviews
Caliber Collision Centers has acquired Bensi's Body Shop in Palm Springs, Calif. and Bensi's Auto Body in Cathedral City, Calif., one of the...