Responsible for directing the ongoing operations of organization and overseeing the activities of all staff supporting the Practice
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
Retrieve and sorts mail to appropriate individuals. Sort invoices and statements of vendors.
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation
Assist in day to day tasks as needed in the clinic/office to ensure delivery of quality patient care, and a safe and efficient working environment
Maintain patient privacy in all matters including written medical records and computer records
Maintains Corporate Compliance, HIPAA, Security and Red Flag Alert Plans/Procedures/Staff Training for the Practice that pertains to a Private Practice in addition to the DCH Standards/Policies/Procedures
Provides oversight and direct management of office staff
Assists Patients and Staff with any problems that need assistance
Corresponds with DCH regarding all Meditech issues/passwords for staff
Responsible for all Practice supply ordering/inventories
Responsible for assisting with the provider credentialing/recredentialing processes of all insurance companies
Responsible for keeping all aspects of a physician’s practice functional – i.e., answering service, beepers, supply inventories (office & medical), physician’s licenses, medical record forms/documentation/confidentiality, patient information forms, call coverage, contract services, waste management, sample medicines, prescription services (manual & electronic), superbills, lab & other ancillary services, advertising services, etc.
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
Minimum 2 years experience in supervisory/management of business services for healthcare providers. Minimum Bachelor’s degree in Healthcare, Business or related field. preferred. Good interpersonal and public relations skills required. Valid driver’s license. Must be able to read, write legibly, speak and comprehend English.
Requires manual dexterity. Position is in an office setting requiring mostly sitting with some standing, reaching, bending, and stooping during the course of each day. Occasionally requires lifting up to 30 pounds from floor to shoulder level. May require use of footstool to reach top shelves. Position requires some light driving. The position includes possible exposure to human body fluids, disease, infection, lab chemicals, and hazard materials. The position requires good communication skills, involves contact either face to face, by email or over the phone with co-workers, physicians, and patients.
Physical presence onsite of essential. Hearing and vision must be normal or corrected to within normal range. Able to perform the duties with or without reasonable accommodation.