Office Supervisor
Culligan Water - Burlington, WI

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Dealer Location:
Culligan of Burlington, WI

Coordinate the administrative functions of the Culligan - Burlington dealership to ensure customer satisfaction and retention, a motivated and competent work force, open and effective communications, and attainment of company’s goals.
Improve customer satisfaction and retention :
Respond to customer inquiries courteously, taking appropriate and immediate action to satisfy the customer on the first inquiry.
  • Schedule delivery, service and sales appointments, taking into account efficient use of company resources while offering customers viable options.
  • Ensure customer documentation is complete and accurate. Maintain route system. Manage and maintain security of all customer information and property.
  • Maintain open and positive communication with other employees, departments and dealerships, and provide assistance where possible to support company-wide goals to exceed customers’ expectations.
  • Ensure customer service personnel are effectively trained, cross-trained and managed to maintain and retain satisfied customers.
  • Seek opportunities for additional sales.

Create and maintain a positive workforce environment conducive to enhanced employee morale, productivity and creativity.
  • Maintain workload distribution and employee skills necessary to best serve the customer and meet business needs.
  • Accurately process payroll, review for trends, and recommend appropriate action.
  • Hold regular discussions regarding progress, take appropriate steps to support attainment of goals.
  • Ensure professional behavior and courtesy are displayed in interactions with customers, employees and vendors. Recommend corrective action when needed.
  • Actively encourage and support a team approach in making the company’s vision a reality.
  • Ensure compliance with company policies, recommend policy change or corrective action when appropriate.

Help achieve company’s financial goals.
  • Responsible for the efficient operation of the office and expense control.
  • Manage customer information system(s). Ensure timely and accurate processing of information.
  • Accurately report inventories according to schedule, resolve discrepancies and assist General Manager in control of inventories.

Perform other related duties as assigned or requested.

  • Education to include high school diploma or equivalent, 2+ years business school or related business administration experience with emphasis on accounting
  • Excellent interpersonal skills, effective verbal and written communication skills
  • Self-motivated
  • 3 years’ customer relations experience, 1 year collection experience
  • 1 year supervisory experience
  • Complete assessment inventories
  • Pass drug screening test

Interested applicants should click this link: apply now - management and select our location: "Wisconsin-Burlington"

About this company
155 reviews
Culligan Water is a leading provider of water treatment systems and services. For years we have been providing high-purity water solutions...