Office Support Generalist
Washington County, MN - Cottage Grove, MN

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MINIMUM QUALIFICATIONS : High School diploma or equivalent AND office experience or c ompletion of a recognized business school program. The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County. RESPONSIBILITIES : Attends front reception desk; responds to public inquiries over the phone and in person, providing specific detailed or precise technical information related to particular program area; process requests for birth/death certificates; processes incoming and outgoing mail; enters data into various databases; handles cash and credit card transactions. DESIRABLE EXPERIENCE : Paid work experience in front desk reception duties which included managing multiple phone lines Paid work experience processing incoming and outgoing mail in a professional office environment Paid work experience processing cash and credit card transactions Paid work experience processing requests for birth/death certificates Paid work experience using Microsoft Excel, Word, PowerPoint, Publisher and Outlook SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS : Monday-Friday; Hours will vary between 8:00 a.m. - 4:30 p.m. Work schedules (hours and days) and location are subject to change based on department needs. ANTICIPATED HIRING RATE : $12.63/hour

GENERAL DESCRIPTION:
Responsible for a variety of administrative and technical duties in an office setting. Decisions are made in terms of established precedent with non-routine problems being referred to a supervisor. Work initially involves the performance of general tasks with responsibility for learning more specific duties and procedures unique to the office of assignment by training on the job, with the employee working more independently after becoming familiar with procedures and responsibilities. Work is characteristically repetitive with assistance and guidelines usually available. Work allows limited discretionary action and judgment, and may be supervised, evaluated and verified by other administrative or lead personnel.

KNOWLEDGE, SKILLS & ABILITIES:
Education and Experience: High School diploma or equivalent and office experience or completion of a recognized business school program.

The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

Knowledge of: English, spelling, punctuation and arithmetic; some knowledge of modern office practices, procedures and equipment. Knowledge in personal computers and related software.

Ability to: Follow oral and written instructions and to learn assigned tasks, to adhere to a prescribed routine; ability to work courteously and effectively with other employees and the public; ability to make accurate comparisons of verbal and numerical data; ability to use personal computer and related software; ability to report to work on a regular and timely basis.

Skill in: Operating a typewriter\computer; skill in typing/keyboarding accurately at a speed of 45 words per minute; skill in using common office equipment pertaining to the function of the office of assignment; skill in accurately sorting and filing a variety of materials in accordance with designated systems; skill in performing arithmetic calculations accurately; skill in performing accurate bookkeeping entries.

EXAMPLES OF WORK:
1. Prepares routine correspondence in accordance with standard operating procedures or from instructions, and/or correspondence requiring specific knowledge of methods, procedures, policies or other information.

2. Performs specific duties in accordance with procedures unique to the office of assignment, such as completing technical, legal or fiscal forms, posting and balancing bills or receipts, or making various calculations or computations; processes and bar codes books and other library materials.

3. Processes, sorts, checks for accuracy and files department materials.

4. Enters and verifies data into a computer system according to established procedures; maintains computer or manual logs; prepares new files.

5. Processes departmental bills and purchase orders; accepts cash transactions for fees.

6. Opens, sorts and distributes mail, packages and purchases; fills and delivers requisitions, maintains inventory.

7. Attends counter or reception desk furnishing information and transfers to proper connections. May operate a large switchboard with numerous lines and extensions.

8. Performs other duties as assigned.

ESSENTIAL FUNCTIONS: 1-7 as listed above.

WORK ENVIRONMENT (GENERAL): Work is sedentary in nature performed within the Government Center or satellite offices. Lifting requirement of 15 - 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, typewriter, calculator, telephone, copy and fax machine. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

TITLE OF IMMEDIATE SUPERVISOR - Varies by department.

This description is intended to describe the kinds of tasks and levels of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Washington County, MN - 22 months ago - save job