Onboarding Engineer
WhiteHat Security - Santa Clara, CA

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About Us:
We ignited the web application security industry and continue to lead by transforming the way organizations master vulnerability management. Only WhiteHat Security offers a solution that combines an advanced, cloud security platform with the world’s largest force of security experts.

Position Summary:
As an Onboarding Engineer on the Solutions team you will be responsible for providing software support to new Customers for WhiteHat’s Sentinel product line. Based out of Santa Clara, CA, the ideal candidate will be a self-motivated individual with strong communication skills and an affinity for technology.

Primary Responsibilities:
Speak knowledgeably about service lines, general operational processes, and vulnerabilities to new customers

Work with customers to implement the WhiteHat solution within their security program

Perform various operational and administrative tasks on behalf of customers

Communicate and work effectively with internal departments to resolve customer issues and promote sales opportunities

Scale communication effectively with all Customer levels including: general users, project managers, application developers, and C-level executives

Desired Skills and Experience:
2+ years providing support and troubleshooting for complex software products

Technology Background:
Knowledge of Web-related technologies, including, but not limited to HTML, Javascript, SQL

Knowledge of firewall and application security

Familiarity with Web application development and administration

General knowledge of various operating systems, Excel & Reporting software

Facilitating complex issue resolution with Customers and internal organizations

Friendly personality that works well in a team-based environment

Has a passion for assisting customers

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