Online Customer Support Representative
Evite - West Hollywood, CA

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Evite is the leading online invitation and social event planning service on the web. Evite helps hosts get their parties started with hundreds of stylish invitation designs that are free and easy to use. In addition to invitations, Evite also offers a wealth of creative party ideas, planning checklists and other tools, which save hosts both time and money. Title: Evite Customer Support Representative Location: West Hollywood, CA POSITION SUMMARY The Customer Support Representative will be responsible for supporting and engaging our users on a wide range of issues, while also playing a large role in the evolution of the Evite CS team.

Responsibilities include email, phone, and technical support. The ideal candidate for this position will possess the following characteristics: • Passionate " resourceful • Committed to a team concept • People oriented • Able to work cross functionally • Excellent communication skills • Net savvy RESPONSIBILITIES • Provide support for multiple Evite platforms and products • Serve as the initial point of contact for the resolution of user inquiries received via email, phone, etc., and if necessary, escalate to the appropriate person/department • Troubleshoot user issues to assist in further identifying technical and usability issues • Support and assist with all Evite user-related initiatives. This can include Facebook/Twitter campaigns, user testing, community outreach efforts, Evite ’s VIP user program, etc. • Assist in testing new applications, products, and site releases • Stay up to date on the best and latest support practices and social media trends • Assist with administrative or other special projects QUALIFICATIONS • Bachelor°s degree or equivalent experience • 2 - 4 years of customer service experience in an online environment • Must be solution-oriented, with an empathetic/positive approach, while also demonstrating good judgment in selecting the most effective, efficient methods and techniques for obtaining results.

  • Ability to work in a team oriented environment with co-workers, while sharing ideas and solutions in an objective, constructive and positive manner • Experience working with the latest help desk software and other customer tracking platforms • Strong written and verbal communication skills • Technical experience, specifically related to operating systems and web browsers • Possess advanced knowledge and understanding of the social networking universe • Available for possible evening, weekend and on-call hours

Evite - 19 months ago - save job - copy to clipboard
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