Onsite Field Service Engineer
Illumina - San Diego, CA

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Basic Function and Scope of the Position:
Responsible for maintaining, repairing company products at customer sites.

Tasks and Responsibilities:
  • Maintain and repair Illumina equipment and other brands if required at customer site.
  • Help perform preventative maintenance under direct supervision.
  • Troubleshoot customer reported problems.
  • Monitor, schedule, and prioritize tasks to maximize customer satisfaction.
  • Contact customer within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
  • Manage parts, tools and administrative duties.
  • Build and help strengthen strong customer relationships.
  • Help perform equipment upgrades and new installations.
  • May help edit, write and modify Service and Training manuals, Field Service Bulletins, and SOPs.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Educational Background:
  • AS in Electrical/Electronics, Mechanical, or related degree.
Preferred Experiential Background:
  • 0-2 years experience in related field.
  • Knowledge in the biotechnology/biomedical industry, or applicable military experience preferred.
  • Experience trouble-shooting and repairing complex opto-electrical and mechanical equipment onsite.
  • Technical knowledge of computer hardware, Windows OS, and networking preferred.
  • Good communications (written and verbal) and customer relation skills.
  • Good interpersonal skills and telephone skills are required.
  • Good planning, scheduling, and prioritization skills.
Equal Opportunity Employer

About this company
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Illumina elucidates the human genome. The firm makes tools used by life sciences and drug researchers to isolateĀ and analyze...