Onsite IT Help Desk Support
Promantus, Inc - Washington, DC

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About The Company At Promantus there’s no stopping to your achievements, just bring your Passion Dedication along! We know that we are yet not perfect, but are not afraid of failures. We encourage innovative ideas so that we can come out with unique measurable technological strategies. We at Promantus, aim to be the “company of the Future”, and our endeavor is to build partnerships- between customer, employee and the company to help create a meaningful solution across the value chain.

We offer excellent healthcare benefits – amongst the best in the industry. Position description We are looking for an enthusiastic, customer friendly, dependable, and technically savvy individual to join our team! The ideal candidate will provide Level I support to executive customers as well as other Level II analysts at our client site in Washington, D.C. They will also Maintain and monitor end-user workstations and productivity on local area network.

Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work.

Perform responsibilities in accordance with all company standards, policies and procedures. Primary Responsibilities Provide excellent customer service while troubleshooting customer software, hardware, e-mail, BlackBerry or other PDAs, networking issues on site, via phone, remote tools and e-mail on primarily Windows 7 and Mac. Document all call incidents and problems in a tracking software Escalate, coordinate, and collaborate support issues with multiple teams as necessary Assume ownership of projects and tasks assigned Answer Phones First Call Resolution over phone Required Skills Minimum 1-2 years of IT Help Desk experience providing standardized networked desktop environment with MS Active Directory and Windows XP, Windows 7 and Mac workstations MS Office 2007 and 2010 application suite, PC and laptop hardware, peripherals (scanners, printers, etc) in a MS Windows client-server environment Desired Skills - Mac usage and knowledge experience is a plus - Office 365 Exchange Online support - Experience with Administration of MS Active Directory and MS Exchange 2010 (Both on-premise and Exchange Online) - Proficiency with Windows PowerShell - Troubleshoot wireless internet connectivity for Windows Laptops and Macbooks - Blackberry and iOS device support - VoIP phone support - WebEx Support - Conference Room AV equipment support - Excellent written and verbal communication skills - Strong individual work ethic possessing the ability to work within a team Position details Position pays between 30,000 – 55,000 per annum depending on experience. Immediate start Looking forward to receiving your resume.

IT Help Desk Support, Help Desk Specialist, Phone support, responsiveness, thoroughness, organized, attention to detail, Technical help desk support