Onsite Service Technician
Stewart Business Systems - Hackensack, NJ

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DESCRIPTION

Stewart Business Systems is a subsidiary of Xerox. We are the elite sales and service provider of digital document imaging solutions for the entire state of New Jersey and eastern part of Pennsylvania. We're a locally run company trusted by the region's businesses since 1959 and now have the backing of a Fortune 500 company, Xerox. We partner with key industry leaders including Xerox and Hewlett Packard We're headquartered in Burlington, New Jersey and have offices in Princeton, Clifton, Lakewood, and Willow Grove, PA. Our decentralized management philosophy allows for very responsive and personalized customer service and support.
We offer extensive product, service and sales training, excellent benefits, competitive compensation, a positive working environment and unparalleled career opportunities.
We are currently seeking an Onsite Service Technician for the North Jersey area.

DUTIES

Essential Functions
  • Install new printers (unbox, configure to network, test)
  • Perform preventative maintenance on printers
  • Deliver supplies to end users
  • Interact with external customers to determine equipment service needs and ensure customer satisfaction with the service performed
  • Install all manufacturer-mandated equipment modifications and updates on assigned equipment
  • Process required paperwork associated with service call
  • Attend pertinent professional courses, seminars, and workshops to maintain the highest level of professional competence
  • Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.
QUALIFICATIONS

  • High school diploma or equivalent and specialized or technical training and/or vocational or technical or business school.
  • Requires less than 12 months of related experience.
  • Mechanical aptitude
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows and loading printer drivers
  • Valid NJ Drivers License in good standing; reliable transportation
  • Must maintain automobile liability insurance limits of at least $100,000 per individual/$300,000 per accident for bodily injury (BI) and $50,000 property damage (PD).
  • Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledge and clarify customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
  • Ability to work evening and weekend hours during peak periods.
  • Ability to travel to attend national conferences, professional development classes, or meetings.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to work under stress/pressure to meet deadlines and financial objectives.
  • Ability to move frequently walk, stoop, bend, squat, and kneel
  • Ability to lift tool cases and assorted service-related tool weighing up to 50 pounds several times per day
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Essential Functions
  • Install new printers (unbox, configure to network, test)
  • Perform preventative maintenance on printers
  • Deliver supplies to end users
  • Interact with external customers to determine equipment service needs and ensure customer satisfaction with the service performed
  • Install all manufacturer-mandated equipment modifications and updates on assigned equipment
  • Process required paperwork associated with service call
  • Attend pertinent professional courses, seminars, and workshops to maintain the highest level of professional competence
  • Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

About this company
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