Primary entry point for client incidents at enterprise level, managing live issues until resolution.
Take ownership of operational incidents and handle escalation of issues, as needed, to development teams.
Reliably work set “shift-patterned” schedule in Mountain View, California.
Ability to rapidly learn OpenStack projects via in-house mentoring.
Ensuring customer success by providing a superior skilset with a strong sense of urgency.
Support Linux and OpenStack in both production and preproduction environments for external clients.
Log OpenStack bugs with Mirantis engineers and/or community resources.
Contribute to OpenStack community via feedback and insight into chronic issues.
Updating of internal Wiki and Knowledge Bases for information sharing purposes.
An extreme focus on customers’ success
Fluent English, both spoken and written.
Excellent understanding of operational concepts with focus on critical support.
Solid real-world experience with at least one virtualization technology platform.
Practical and advanced experience with Linux/Unix system administration and troubleshooting in enterprise server environments.
Experience in supporting large-scale multi-tenant infrastructure level services (load balancers, firewalls, etc.)
Experience with supporting external clients at the enterprise level.
Ability to troubleshoot the “whole stack” independently to isolate incidents’ root cause.
Familiarity with cloud computing concepts, including horizontal scaling, Self-starter, taking initiative and requiring minimal oversight.
Familiarity with OpenStack, and the willingness to be trained to expert level.
Willingness to keep abreast of rapidly changing technical environments and quickly evolving software platforms.
Willingness to work outside your technical “comfort zone”
Nice to Have
Python, Puppet, and Cobbler experience are strong pluses.
Excellent understanding of data center organization, including hardware configurations and networking.
Experience with HA solutions; HA-proxy, Pacemaker, Corosync.
Scripting ability in at least one: bash, perl, or Pythoin
Familiarity with ticketing systems and case tracking.
Ability to analyze incident trends and recommend solutions.
Familiarity with production monitoring and alerting.
Russian language knowledge
You are aware of the differences between a cumulus formation and an artesian well.
What We Offer
Work in the Bay Area with established leaders in their industry
Work with exceptionally passionate, talented and engaging colleagues
High-energy atmosphere of a young company, competitive compensation package with strong benefits plan and stock options
Lots of freedom for creativity and personal growth