Operations Technician II - CIF (Flex)
Associated Bank - Green Bay, WI

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Equal Opportunity Employer

The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (“Associated”) provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.

JOB SUMMARY

Under general supervision, Resolves moderately complex operational or customer issues by determining and taking appropriate action. Performs high volume, time-sensitive tasks requiring intermediate research and problem solving skills.

KEY RESULT AREAS

  • Customer Service/Research
  • Account Reconcilement
  • Account Maintenance
  • Accuracy
  • Multitasking
  • Security
JOB ACCOUNTABILITIES

The following are essential job accountabilities:
Duties may include:
1. Originating source documents/data adhering to a range of regulations and choosing from a variety of options

2. Processing payments, tickets, online entries, documents or items requiring a high degree of accuracy and control

3. Resolving balancing discrepancies

4. Researching and resolving moderately complex problems using various resources

5. Reviewing and processing unique rejects or exceptions

6. Performing a variety of document-processing activities related to daily transactions

7. Maintain and follow special handling procedures to ensure customer satisfaction

8. Performing other related duties as assigned or requested

Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Experience: 1 - 2 years office experience.

Preferred Experience: 2+ years banking office/operations

Basic Skill Requirements:
Skills--Administrative: Excellent verbal and written communication. Organization, planning, decision making, time management and listening skills

Skills--Machine: 10-key calculator. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, computers etc.).

Skills –Software: Proficient in the use of Microsoft Office Suite.

Analyze: Ability to review and analyze data and draw logical conclusions.

Math: Ability to perform mathematical calculations, including addition, subtraction, division, multiplication, and simple percentages.

Communicate: Ability to communicate effectively with others in a work environment by exchanging information with employees, customers, and correspondent banks.

Special Requirements: Moderate to heavy physical activity up to 50-75 lbs, pushing, pulling, twisting, bending, standing, walking, and/or periods of variable noise levels and/or other adverse conditions.

Job

:

Operations

Schedule

:

Flex

Shift

:

Day Job

Primary Location

:

Wisconsin-Green Bay

Work Locations

:

GREEN BAY (HOLMGREN WAY)

2870 Holmgren Way

Green Bay

54304

About this company
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About Associated Strong Connections. Clear Direction. Real Opportunities. AT ASSOCIATED, WE SUCCEED TOGETHER. We value the diversity...