Operations Technician II - CIF (Flex)
Associated Bank 135 reviews - Green Bay, WI

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Equal Opportunity Employer

The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (“Associated”) provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.


Under general supervision, Resolves moderately complex operational or customer issues by determining and taking appropriate action. Performs high volume, time-sensitive tasks requiring intermediate research and problem solving skills.


  • Customer Service/Research
  • Account Reconcilement
  • Account Maintenance
  • Accuracy
  • Multitasking
  • Security

The following are essential job accountabilities:
Duties may include:
1. Originating source documents/data adhering to a range of regulations and choosing from a variety of options

2. Processing payments, tickets, online entries, documents or items requiring a high degree of accuracy and control

3. Resolving balancing discrepancies

4. Researching and resolving moderately complex problems using various resources

5. Reviewing and processing unique rejects or exceptions

6. Performing a variety of document-processing activities related to daily transactions

7. Maintain and follow special handling procedures to ensure customer satisfaction

8. Performing other related duties as assigned or requested


Minimum Education: High School Diploma or Equivalent

Minimum Experience: 1 - 2 years office experience.

Preferred Experience: 2+ years banking office/operations

Basic Skill Requirements:
Skills--Administrative: Excellent verbal and written communication. Organization, planning, decision making, time management and listening skills

Skills--Machine: 10-key calculator. Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, computers etc.).

Skills –Software: Proficient in the use of Microsoft Office Suite.

Analyze: Ability to review and analyze data and draw logical conclusions.

Math: Ability to perform mathematical calculations, including addition, subtraction, division, multiplication, and simple percentages.

Communicate: Ability to communicate effectively with others in a work environment by exchanging information with employees, customers, and correspondent banks.

Special Requirements: Moderate to heavy physical activity up to 50-75 lbs, pushing, pulling, twisting, bending, standing, walking, and/or periods of variable noise levels and/or other adverse conditions.









Day Job

Primary Location


Wisconsin-Green Bay

Work Locations



2870 Holmgren Way

Green Bay


About this company
135 reviews
About Associated Strong Connections. Clear Direction. Real Opportunities. AT ASSOCIATED, WE SUCCEED TOGETHER. We value the diversity...